Production Support Coordinator- B Shift, 6pm-6am (Lettershop)

Job Description

Job Description

At IWCO, we spend our days in the relentless pursuit of better ideas, better creativity and better performance across all direct response marketing channels. It’s about being impactful, disciplined and measurable, while enjoying the process, being a part of a supportive team and having some fun along the way. 

IWCO cares and plays an active role in our communities. We also work closely with industry partners, like the U.S. Postal Service, paper suppliers, technology innovators and execution partners to drive added value for our clients, push creativity, decrease costs and to drive better performance. 

If you’re thinking of a new career, every day at IWCO we’re about doing the same thing for our employees as we do for our clients: Making Better HappenSM. We care about results. And we care about each other. We all strive to be better today than we were yesterday. We offer a competitive compensation and benefits package and on-site wellness programs – not to mention the opportunity to work with the most talented people in marketing who’ll challenge you and help you become better every day.

Overall Summary:

The Production Support Coordinator plays a vital role in supporting the administrative functions of the production department. Reporting directly to the Operations Supervisor, this position ensures the smooth execution of production workflows by managing documentation, materials, and communication across teams.

Primary Duties/Responsibilities:

• Monitor and track incoming production jobs.
• Assemble job packages, including tray tags, pallet placards, and other required materials.
• Review production documentation for accuracy and completeness.
• Maintain and update relevant spreadsheets and reports to support operational visibility.
• Collaborate with Account Executives, Content Development, and the Client Services team to resolve job-related issues.
• Archive completed production documents to support future research and reference.
• Remove outdated or incorrect documents from the production floor as needed.
• Order materials in alignment with the upcoming job schedule.
• Print designated materials for department leads.
• Partner with Team Leads and Supervisors to ensure efficient workflow and timely job completion.
• Perform additional duties as assigned to support departmental needs.

Required Skills/Abilities/Competencies:

• Exceptional written and verbal communication skills.
• Strong organizational and time-management abilities.
• Proven ability to collaborate effectively across departments and with external vendors.
• Resourceful problem-solving skills with the ability to adapt to shifting priorities.
• Familiarity with departmental systems and processes, including:
  • Foundation Monarch
  • Portal Applications
  • Work standards
  • Job tickets
• Basic quality assurance procedures
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, etc.).

Education and Experience:

• High school diploma or equivalent required.
• Minimum of one year of industry experience; experience in Company Lettershop operations preferred.
• Training in lean manufacturing and/or quality control is a plus.
• Previous participation on a safety team and/or other safety training a plus.   

Physical Requirements:

• Ability to work consecutively 12-hour shifts, rotating 3 or 4 days per week including weekends; flexibility to work additional hours as necessary.  
• Ability to lift and carry up to 30 pounds as necessary.
• Pre employment drug screen and background required. 

Salary:
The starting salary range for this position is $20.50-$24/hr

At IWCO, base pay is determined by job-related knowledge, skills, credentials, and experience, along with factors such as role scope and location. Candidates seeking compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and/or may be considered for other positions.   

Pay is influenced by a variety of factors specific to the position, including market conditions and, in some cases, education, work experience, and certifications. Beyond competitive pay, IWCO is committed to supporting our team members and their families with comprehensive benefits. These may include health, dental, and vision insurance, life insurance, and other wellness programs. Eligible employees also enjoy 401(k) plans, paid holidays, vacation time, sick leave, and more. At IWCO, we invest in you so you can take care of what matters most.  

IWCO is an Equal Opportunity Employer. We welcome diversity and provide equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or any protected status as defined by law. Accommodations are available for individuals with disabilities upon request. Contact our HR Department for more information.