EMR Support Specialist / Corporate Trainer - Eagle EMR

Job Description

Job Description

Join Our Team as a EMR Support Specialist!

Are you a compassionate and patient-focused EMR Support Specialist seeking a rewarding and challenging opportunity? Eagle Physicians & Associates is seeking a dynamic, self-motivated EMR Support Specialist / Corporate Trainer to join our Eagle Medical Record Team.

We offer a competitive salary, a collaborative work environment, and an outstanding benefits package designed to support both your personal and professional growth.

Schedule

• Monday–Friday
• 8:00 AM–5:00 PM
• Shift hours may vary based on the needs of the practice as determined by the manager.
• This is an ON-SITE position

Qualifications (Preferred but not required)

• Advanced knowledge of eClinicalWorks (eCW) is strongly preferred
• 3+ years of medical office experience, preferably in an outpatient setting
• Experience developing educational systems and related training materials to various staff members with differing levels of education and learning styles.

Why Eagle?

Our employees genuinely enjoy working at Eagle. For three consecutive years, Eagle team members have rated the organization highly in our annual Employee Engagement Surveys. In our most recent survey, 92.8% of employees shared that they see themselves continuing their career at Eagle and would recommend Eagle as a great place to work.

Join Us and Thrive!

Support staff hired at a 0.50 FTE or greater on or after April 1, 2024, are eligible for our structured retention bonus program:

• $750 at 6 months
• $750 at 12 months
• $1,000 at 18 months
• $1,000 at 24 months

Paid Maternity/Paternity Leave

After one year of employment and 1,250 hours worked, Eagle provides up to two weeks of paid maternity/paternity leave for the birth or adoption of a child. Leave is prorated based on FTE status.

Influenza Vaccine Requirement

As a condition of employment, an influenza vaccine is required. Please contact Eagle HR with any questions regarding this policy.

Eagle Physicians & Associates is proud to be an Equal Opportunity Employer.

Key Responsibilities

• Design, coordinate, and deliver clinical and clerical support training to providers, clinical staff, and clerical staff throughout Eagle in accordance with Eagle standards and established competencies.
• Provide clinical competency training to staff with incomplete, insufficient, or no previous clinical training, followed by training on “the Eagle way” of doing things.
• Consult with management and provide expert guidance regarding employee training, development, and learning.
• Assess employee knowledge, productivity, and efficiency to develop or modify training programs to meet organizational goals.
• Create and maintain training materials, manuals, workflows, “tips,” process documentation, and updates.
• Communicate regularly with corporate trainers, site administrators, and department leaders regarding training progress, successes, and roadblocks.
• Maintain employee training records and compile reports and statistics for review by appropriate stakeholders.
• Create and maintain clinical competency checklists for trainees.
• Evaluate the effectiveness of training and make appropriate modifications as needed.
• Collaborate with Eagle leaders to identify training needs and gaps and coordinate appropriate employee training.
• Test trainees to measure progress and evaluate training effectiveness.
• Assist employees with questions and concerns related to performing specific job duties and responsibilities.
• Assist the CAO, Director of Informatics, and Systems Application Specialist with eCW applications and Microsoft Office support.
• Assist with updating the pharmacy list in eCW.
• Develop and maintain written protocols and instructions for assigned tasks, duties, and responsibilities to support redundancy and succession planning, with updates provided to the supervisor quarterly.
• Set up security and permissions within practice management and EMR systems.
• Provide day-to-day troubleshooting support for eCW applications, including unlocking notes and labs, managing security, and assisting with setup of new providers and staff.
• Enter eCW tickets and follow up with eCW and staff in a timely manner.
• Assist with scheduled eCW upgrades and patches, which may require weekend work.
• Provide support to the Central Medication Prior Authorization Department, Central Document Management Department, and Central Referral Department as needed.
• Assist with HR Onboarding Orientation as needed.
• Maintain legible written communication using correct grammar and sentence structure.
• Support a collaborative, team-oriented work environment by assisting colleagues and contributing to departmental success.
• Uphold Eagle Physicians' Vision, Mission, Values, and Diversity, Equity, and Inclusion (DEI) principles through daily interactions and decision-making.
• Perform other duties and responsibilities as assigned.

Knowledge, Skills & Abilities

• Strong organizational, time-management, and project management skills with the ability to prioritize multiple responsibilities and meet goals.
• Creative problem-solving skills and ability to accommodate diverse learners and learning styles.
• Proficiency in adult education, learning theories, and varied training methods, including e-learning, didactic, and hands-on instruction.
• Expert knowledge of clinical support functions, including medical assisting/nursing, x-ray, phlebotomy, laboratory, and telehealth.
• Strong verbal, written, and interpersonal communication skills with the ability to motivate, engage, and provide direct, constructive feedback to learners.
• Strong research and analytical skills with the ability to identify reliable and relevant information for training.
• Expert knowledge of Eagle’s eClinicalWorks EMR and proficiency with Microsoft Office and other computer systems.
• Knowledge of medical practice, patient care, examinations, diagnostic and treatment procedures, medical equipment, medications, safety practices, vital signs, recordkeeping, and quality assurance.
• Ability to establish and maintain effective working relationships with employees, physicians, patients, visitors, medical staff, and the public.
• Ability to maintain quality control standards, confidentiality, HIPAA compliance, and security of protected information.
• Strong attention to detail with excellent reading, writing, grammar, spelling, punctuation, and basic mathematical skills.
• Ability to prepare, review, and edit reports and operate computers, office equipment, and related software with speed and accuracy.
• Ability to manage stress, adapt to changing priorities, and work effectively with varying personalities and diverse learners.
• Ability to independently plan, organize, and complete projects with minimal supervision.
• Self-motivated, dependable, and able to take initiative and demonstrate sound, logical, and orderly thinking.
• Professional and business-like demeanor with a positive, team-oriented approach and willingness to assist where needed.
• Ability to learn and consistently apply Eagle’s policies, procedures, Diversity, Equity & Inclusion values, and organizational standards.
• Willingness to attend required meetings, participate in committees, and engage in professional development activities.