Portfolio Support Specialist

Job Description

Job Description

Description:

The Portfolio Support Specialist does not have a designated home site but will travel between properties as needed. They assume the role of Property Manager or other needed staff during staff absences, vacations, or other operational needs.

This position is a floater position, based out of Greensboro, NC and will require extensive travel (100%) in North Carolina. A company vehicle will be provided during working hours.

Essential Duties and Responsibilities:

Portfolio Support Specialist duties and responsibilities include but are not limited to:

· Travel between properties as assigned and maintain flexibility with location coverage.

· Assume the role of on-site property manager or other needed staff during temporary absences.

· Lead, direct, and control all facets of the community to ensure quality services and a high degree of excellent customer satisfaction by Preston Communities standards and policies, while working within budgetary guidelines.

· Train team members on proper leasing techniques and resident service.

· Ensure property performance is maintained—this includes walking the grounds to verify property is show-ready, walking all made-ready apartments to inspect and confirm they are ready for new resident.

· Tour visitors and guests (including prospects, owners, guests from corporate) to show amenities, apartments, community, etc. (May involve walking up hills and up and down stairs).

· Ensure that the on-site team provides the highest level of service to residents; respond appropriately to resident concerns.

Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Education and/or Experience:

College degree preferred. Minimum three (3) years in Property Management Role. Must have a strong customer service and leasing background. Professional designations are helpful, but not required. (ARM, NALP, CAM, CAPS etc.)

Other Requirements

Must have valid driver’s license and vehicle insurance. Must be able to travel between multiple properties as needed.

Language Skills

The ability to read and interpret documents such as safety rules, operating and maintenance instructions and manuals; ability to write routine reports, work orders and correspondence along with the ability to speak effectively before groups or customers or employees of organization.

Computer Skills

Ability to use Microsoft Office products (Word, Excel, Teams) and have the ability to grasp other software programs, with instruction, such as industry software. (OneSite/Realpage)

Mental/Emotional Demands

Must be able to work well with people facing stressful situations due to the nature of customer service. Must remain calm under pressure; must handle multiple tasks with competing deadlines.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit. The employee is occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch or crawl. The employee must occasionally lift or move up to 25 pounds. Must be able to walk entire property, including climbing stairs. Must be able to use hands and fingers as needed to perform various tasks.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.