Field Services Coordinator (Dispatch)

Job Description

Job Description

About G3 Quality 
G3 Quality, Inc. is a southern California based Civil Engineering, Quality Control / Quality Assurance Materials testing and Inspection firm. We partner with clients to deliver reliable, compliant, and high-quality project outcomes while building long-term relationships grounded in expertise, accountability, and service excellence with additional laboratories and offices in Bakersfield, Redlands, and Sacramento.
Position Summary

  This position is accountable for day-to-day scheduling and dispatch for all G3 projects. This includes communication and coordination with clients, project managers, and field staff to efficiently staff projects. This position can be located in Sacramento, CA or the SoCal area. 

Essential Duties & Responsibilities 
Schedule

• Proactively coordinate with all relevant staff (PM, Technical Directors, Lab) to determine daily schedule for all field staff and drivers.
• Create daily schedule and keep up to date as changes occur.
• Create and communicate driver schedule daily to Field/Lab Managers.
• Maintain Staff Forecast spreadsheet weekly.
• Partner with PM to understand project scope and required testing.
• Review, approve and stay up to date on employee vacation requests, as outlined in the Field Services Supervisor Manual.
• Strategically identify personnel and equipment.
• Effectively communicate with (Local 3 & 12) to manage apprentice program; the use of apprentices and appropriate ratios of apprentice to inspector
• Maintain Records of field equipment locations and calibration dates,
• Dispatch drivers to drop off equipment when calibration is needed. 
• Maintain records of double shift, and explanation as to reasoning.

Dispatch

• Create dispatch slip for each technician to include the following:
  • Assigning technician based on project needs and technician certification/experience.
  • Identify technician start/stop time, milage, and per diem.
  • Attach QC plan links for reference.
  • Link project report templates.
  • Assign equipment.
• Review daily dispatch slips for completeness and accuracy.
• Perform review of missing reports and follow up with employees to collect them.
• Support the onboarding process of new field technicians and train new field staff on dispatch, report submission, expense submission, equipment and sample pick up coordination.
• Email dispatch assignment to field and driver staff by 4pm each day.
• Publish daily schedule to relevant office staff by 5pm each day.

Reporting & Training

• Maintain field staff documentation of certifications and update matrix.
• Maintain field staff training documentation.
• Coordinate with field staff and certification entities to schedule testing and training based on information provided by Field Services Manager.
• Become authorized signer and maintain all airport badging needs.

Success Factors
In order for the field services coordinator to be successful in this position, it is highly desirable that the person have the following qualities and attributes:

• Background in accounting with good math and analytical skills
• Prodigious attention to detail and deadline oriented
• Excellent time management skills
• Capable of multi-tasking and adapting to change in a fast paced environment
• Ability to quickly grasp what needs to be done and to take fast action
• Ability to balance taking initiative as a self-starter with group collaboration
• Common sense problem solving with the strength of character to make recommendations
• A team player with a good sense of humor
• Effective and clear communicator written and verbal
• Type a minimum of 50 words per minute

Educational Experience:
High School Diploma required
College Preferred

Experience:
1-2 Years’ experience in a similar role managing various projects, accounting, word processing, report generation, client services and written and verbal communication.

Pay Scale
$55k - $62k annually 

EEO Statement

G3 Quality, Inc. is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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