IT Support Specialist

Quali Tech, LLC is a manufacturer of plant nutrition, animal nutrition, and food ingredients products and services. Found in 1967, Quali Tech has been developing new techniques to formulate specialized combinations of ingredients resulting in high quality, cost-effective and innovative products and services guided by our values. World Class Customer Service Uncompromising Quality Family Feel/Professionally Run We're seeking a highly organized and action-oriented full time team member to support the execution of administrative activities related to providing QualiTech customers with superior service and support our upcoming rebrand marketing initiatives. Right candidate will be a detail-oriented individual who thrives in a fast-paced environment and can seamlessly manage multiple priorities. This role will ensure consistent messaging across various channels. This could be a great opportunity for an entry level candidate to gain experience in multiple departments in one role.

Our new IT Specialist help keep the technology behind our offices, warehouse, and production floor running reliably. This hands-on role is ideal for a customer-focused problem solver who enjoys variety, visible impact, and learning across both enterprise and manufacturing technology.

What You’ll Do

• Provide responsive, on-site technology support for employees in office, warehouse, and production environments.
• Troubleshoot Windows computers, laptops, docks, monitors, peripherals, conference room technology, and common business applications.
• Support wireless handheld computers, barcode scanners, industrial label printers, and related connectivity and printing workflows.
• Configure, image, deploy, maintain, and recover PCs, mobile devices, printers, and shop-floor hardware.
• Support Microsoft 365 applications and Teams, along with user onboarding, offboarding, account setup, and equipment deployment.
• Prioritize incidents that affect production, communicate status clearly, and follow issues through resolution.
• Perform routine patching, device health checks, asset management, and basic network or infrastructure troubleshooting.
• Document solutions and procedures, identify recurring issues, and partner with IT and Operations on reliability improvements.

What You Bring

• One to three years of IT support, help desk, desktop support, or field support experience. Manufacturing or warehouse experience is helpful but not required.
• Practical troubleshooting ability with Windows devices, peripherals, printing, mobile hardware, and basic networking.
• A service-first approach, clear communication, sound judgment, and the ability to work independently while knowing when to elevate.
• Comfort working in both office and active manufacturing settings and performing hands-on tasks such as equipment setup, cable work, battery swaps, and basic device repair.
• Ability to lift up to 25 pounds and use required PPE while working on the production floor.

Helpful Experience, Not Required

• Zebra or Honeywell handheld devices and barcode scanners
• Industrial label printers and labeling systems
• Tasklet Mobile WMS, mobile device management platforms such as SOTI, or similar warehouse technology
• NinjaOne or another remote monitoring and management platform
• Microsoft Dynamics 365 Business Central or another ERP platform
• Microsoft Power Platform, Power BI, Copilot Studio, or Microsoft 365 Copilot

Why Join QualiTech

• Your work directly supports employee productivity and reliable production operations.
• You’ll join a collaborative IT team and gain exposure to endpoint, infrastructure, business application, warehouse, and manufacturing technologies.
• You’ll have opportunities to build skills in Dynamics 365, Power Platform, automation, reporting, and infrastructure projects.
• You’ll work in a stable, people-oriented environment that values customer service, quality, accountability, adaptability, and technical excellence.