Business Analytics Consultant Senior - Customer Data Forensics

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. Job Profile As a Business Analytics Consultant Senior within PNC's Customer Data Forensics organization, you will be based in Pittsburgh, PA, Cleveland, OH, or Tyson's Corner, VA. The position serves as a critical liaison to Enterprise Customer Data stakeholders, translating business needs into system and data requirements and ensuring technology solutions support PNC's Enterprise Complaint Program and maintain enterprise customer data quality. Business & Requirements Analysis Partner with business stakeholders to understand business objectives, processes, and pain points Elicit, analyze, validate, and document business data requirements (functional and non-functional) Translate business needs into clear requirements artifacts such as Business Requirement Documents (BRD), Functional Requirement Documents (FRD), user stories, use cases, process flows, and data mappings Ensure requirements align with enterprise standards, data governance, and regulatory expectations Systems & Process Support Collaborate with solution architects and developers to support system design and solution options Support system integrations, data flows, and dependency mapping across applications Participate in impact analysis for system changes and enhancements Delivery & Testing Support Agile, Waterfall, or hybrid delivery methodologies Assist in backlog refinement, sprint planning, and prioritization of requirements Develop and execute user acceptance testing (UAT) plans; support defect triage and resolution Ensure delivered solutions meet documented requirements and business expectations Stakeholder & Governance Engagement Serve as a trusted advisor to business partners and technology teams Communicate status, risks, and issues clearly to stakeholders and leadership Support governance, audit, and compliance activities as required Maintain high quality documentation throughout the project lifecycle Job Description Leverages complex analytical tools to provide business and technical expertise for the analytics process, tools and useful applications across multiple functions or business units to create data driven solutions. Consulting to clients on tool and strategy implementation and monitoring, statistical scoring, business intelligence, data quality, and analytical product / solution development. Determining the optimal analytic approach and supporting development, implementation and enhancements. Conceptualizing, developing and continuously optimizing analytical solutions for business leadership to enable data driven decision making. Analyze results and make recommendations for key business partners and senior management or communicate conclusions from complex analytical solutions to a wide range of audiences. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Analytical Thinking, Business Intelligence (BI), Concept Development, Data-Driven Decision Making, Data Integration, Market Research, Performance Metrics, Qualitative Research, Strategic Planning Competencies Analytical Thinking, Business Acumen, Business Analytics, Consulting, Decision Making and Critical Thinking, Effective Communications, Emerging Technologies Work Experience Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Bachelors Certifications No Required Certification(s) Licenses No Required License(s) Pay Transparency Base Salary: $75,000.00 - $137,500.00. Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. Paid time off varies with eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; years of service. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io. Please include 'accommodation request' in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call View phone number on click.appcast.io and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices. #J-18808-Ljbffr