Shift Supervisor, Kensington Family Shelter

Who We Are:  CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports, they need to thrive.  We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach almost 80,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

CAMBA operates 6 single adult shelters and 6 family shelters and one drop in center. Each shelter offers clients a supportive, structured therapeutic, safe, and drug-free facility.  Homeless (often mentally-ill and substance-abusing) men and women are provided with comprehensive services to stabilize their condition in order to successfully transition into to permanent and/or supported housing.

CAMBA’s The Kensington Family Shelter is funded by New York City Department of Homeless Services and offers families a supportive, structured therapeutic, safe, and drug-free facility.  It provides comprehensive case management services to 64 families who are in a transitional residence program for homeless families with the goal of moving them to permanent housing. Each shelter offers clients a supportive, structured, therapeutic, safe, and drug-free facility.  Homeless families are provided with comprehensive services to stabilize their condition in order to successfully transition into permanent and/or supported housing. The five story facility has 4 floors plus a basement with rooms of various sizes, common areas and provides on-site security and social services.

  Position: Shift Supervisor

Reports To: APO-Director of Security & Operations

Location: Brooklyn, NY

What The Shift Supervisor Does:

• Maintain professional relationships with clients and maintain client confidentiality.
• Fulfill mandated reporter responsibilities by immediately reporting suspected child abuse or maltreatment in accordance with New York State law and CAMBA policies and procedures.
• Practice Universal Precautions/Standard Protocol & Procedures.
• Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
• Serve as the primary onsite point of contact for DHS, emergency responders, regulatory representatives, or other authorized visitors when program administration is not onsite.
• Maintain communication with on-call administration and promptly escalate matters requiring administrative notification, guidance, or approval.
  • Access CARES during each assigned shift and periodically review for new or updated information requiring attention, follow-up, or documentation. 
  • Maintain clear, timely, and professional communication with clients, staff, supervisors, funders, and other stakeholders to ensure critical information is accurately communicated and appropriate follow-up occurs.
  • Ensure regulatory compliance is met per DHS, NYS OTDA, NYC FDNY, NYC Dept. of Health, NYC Coalition for the Homeless, etc, is adhered to. (i.e.,Incident reporting, log book entries, bed checks, client belongings, security, client care, medication, etc).
  • Oversee and verify client attendance and headcounts during the assigned shift, ensuring required checks are completed, accurately documented, and any discrepancies are promptly addressed and reported.
  • Respond promptly and professionally to client complaints, incidents, and emergencies; gather relevant information, interview involved parties as appropriate, document findings, and ensure timely reporting and escalation.
  • Ensure Operations Intake is completed withing 24 hours of the family’s entry .
  • Provide general oversight and direction to all onsite staff in the absence of shelter administration to ensure appropriate staffing, program operations, client services, and facility needs are addressed.
  • Ensure proper receipt, securing, sorting, dating, logging, and distribution of client mail in accordance with CAMBA’s Mail Policy when the Administrative Assistant is unavailable.
• Must remain on-site to provide supervisory coverage at all times, including lunch breaks, when working shifts as the only on-site Shift Supervisor.
• Remain on duty until properly relieved and appropriate supervisory coverage is in place.
• Maintain an accurate and up-to-date inventory of security and shift equipment
• Ensure client belongings are properly secured in designated storage areas and managed in accordance with CAMBA’s Client Belongings Management Policy.
• Resolve individual conflicts and disputes between staff or clients in a respectful and solution based manner.
  • Attend at least 22 out of 24 required departmental and supervisory meetings annually.. Address client concerns that arise during the shift, document significant issues, and ensure relevant information is communicated to Social Services, program administration, and/or incoming supervisory staff for appropriate follow-up.
  • Monitor clients’ safety and ensure safety policies and procedures are practiced daily.
  • Overcome resistance to change from clients.
• Provide all required information for shift reports to CAMBA management and/or to funders.
  • In the absence of adequate staffing, will have direct service/program responsibility in addition to the above.
  • Enforce and adhere to the Good Neighbor Policy and respond to community concerns when appropriate.
• May reach out and market the program to the community in order to obtain resources for clients.
• Task may be modified, expanded and/or assigned over a period of time.

Education & Licenses Required:

• High school diploma or equivalent education. 

• Applicants currently enrolled in a program and on track to complete the minimum required education, license, and/or certification within the next three months, and who meet the minimum experience requirements, are encouraged to apply. However, employment is contingent upon satisfying requirements for the position. 

Minimum Education/Experience Required:

• Four (4) year of applicable experience 

• Computer literacy in MS Office and other basic office technology 

Preferred Qualification:

• Working knowledge of CARES 

• Bi-lingual (English & any other language) preferred.  

Pre and/or Post Employment Requirements:

• Require TB results prior to start date
• Attestation for State Central Child Abuse Registry
• Must obtain and maintain First Aid/CPR certification.
• Must obtain and maintain certification in overdose prevention.
• Must obtain and maintain F-80 Fire Safety Coordinator certification
• Must obtain and maintain CPI (Crisis Prevention) certified

Compensation : $29.36 Hourly

  Status: Full-time (35 hours per week)
Benefits : CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.