Consumer Compliance Operational Risk Analyst - Contact Center

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

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Job Description:

At Regions, the Business Unit Compliance Analyst is a first line of defense risk management function that ensures that business unit activities follow necessary rules and regulations and comply with legal boundaries and jurisdictions. Associates at this level may have full ownership for one or more processes, reports, procedures, or products, and are considered analytical or procedural experts within a specific line of business.

Primary Responsibilities

• Maintains a proficient knowledge of rules and regulations and their impact on products, services, and operations for a specific line of business

• Establishes partnerships with line of business leadership and serves as a subject matter expert on issues related to compliance

• Conducts research of laws and regulations that impact compliance to include monitoring for new laws and regulations or changes to existing laws and regulations

• Partners with the second line of defense to assess new laws and regulations and how they impact the business group

• Focuses on the resolution of complex problems or transactions, where expertise is required to interpret against policies, guidelines, or processes

• Administers a monitoring and testing program to ensure effective compliance with all applicable laws and regulations

• Develops business group policies and procedures and provides recommendations to management for final approval

• Oversees creation and delivery of training to assigned business area to increase compliance awareness

• Gathers information requested by regulatory agencies

• May supervise day-to-day work of other professional level compliance associates

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

• High School Diploma or GED and nine (9) years of experience in Compliance, Quality Assurance/Control, Audit, or other related compliance function specific to a line of business

• Or Bachelor’s degree and five (5) years of experience in Compliance, Quality Assurance/Control, Audit, or other related compliance function specific to a line of business

Preferences

• Master’s degree

• Certified Regulatory Compliance Manager (CRCM)

Skills and Competencies

• Ability to learn additional systems as needed

• Ability to research, analyze data, and derive facts

• Ability to work in a team environment when applicable

• Ability to work autonomously, with minimal guidance

• Ability to work under pressure and meet deadlines

• Demonstrated leadership capabilities

• Knowledge of legal and regulatory environment as it relates to compliance in a specific line of business

• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)

• Strong verbal, written communication, and organizational skills

• Strong work ethic and self-motivation

Additional Job Description

This role supports the Consumer Banking business with a particular focus on compliance and operational risk within the Contact Center environment. Associates at this level may have full ownership for one or more processes, reports, procedures, or products, and are considered analytical or procedural experts within a specific line of business.

Additional Preferences

• Experience supporting Consumer Banking and/or Contact Center operations preferred

• Compliance and operational risk knowledge and/or experience in first or second line of defense preferred

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$84,570.75 USD

Median:

$108,540.00 USD

Incentive Pay Plans:

This job may participate in an annual discretionary bonus plan.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. ( Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time

• 401K with Company Match

• Medical, Dental and Vision Benefits

• Disability Benefits

• Health Savings Account

• Flexible Spending Account

• Life Insurance

• Parental Leave

• Employee Assistance Program

• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

Location Details

Riverchase Complex North Building

Location:

Hoover, Alabama

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.