Commercial Account Manager (f/m)

Commercial Account Manager

We're looking for a world-class Commercial Account Manager to join our growing team. The successful candidate will have a proven history of engaging with top global clients, enhancing service delivery, and winning new Contract Logistic and freight forwarding business. The role will be based in ?d?, Poland or Limerick, Ireland.

Role & Responsibilities:

• As a Commercial Account Manager, you will be a key part of the account team who is responsible for protecting and growing our business with a top global tech client.
• You are part of the Account Management organization, but your role will have an operational focus to ensure that we deliver on all our service commitments to the client.
• You will be expected to develop strong, trusted relationships with the client at the appropriate levels and to be their first point of contact and escalation for new projects/opportunities as well as issues (Change, Concerns, Commercials). In addition, you will interface with DP World internal stakeholders (operations, engineering, IT, etc.) and coordinate collaboration to execute on customer commitments.
• Through regular client interactions, you will continuously evaluate the match between client needs and current services/solutions and help identify new opportunities for upselling and cross-selling.
• You will be expected to prepare and maintain KPI/scorecard data to support regular business reviews (MBR, QBR, EBR) with the client, and coordinate follow-up on all actions.
• In order to meet clients' expectations and account performance objectives, you will coordinate the involvement of company personnel, including operations, engineering and management resources.
• We operate 12 sites for this tech client so a large part of your job will be to help ensure we have common, consistent processes across sites and leveraging best practices.
• The goal is to help us meet our annual targets for new revenue and profitability for the client. As part of this, you will be expected to actively pursue and lead new opportunities and renewals, as well as track service change requests and commercials resolves. This will be applicable to both Contract Logistics and Freight Forwarding.
• Additionally, you will be expected to support new implementations for expanding scope as well as supporting continuous improvement initiatives (Lean, Six Sigma) across our sites.

Requirements:

• University degree required; business or engineering degree preferred
• Minimum 3 relevant work experience in the contract logistics industry and in freight forwarding, experience in other areas of logistics will be valuable (road, manufacturing support, etc.)
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Problem-solving mindset; Lean, Six Sigma experience or certification is a big plus
• High customer service focus and strong business acumen
• Desired experience dealing with tech customers
• Ability to travel up to 30%
• Fluent in English, Polish valuable

We Offer:

• Stable employment in an international organization
• Salary for Poland: 108733 - 172953 PLN gross per year*
• Opportunities for professional development and internal career progression
• Work in a dynamic operational environment
• Employee Assistance Program (EAP) providing support for employees and their families

*No rights can be derived from this range. Placement within the range depends on relevant experience, skills and qualifications.**Applicants must have the legal right to work in the country to which they are applying. ? DP World does not provide relocation sponsorship for this position.

***"Country?specific benefits will be shared during the first interview.

Job Info:

• Job Identification 23380
• Posting Date 02/19/2026, 09:35 AM
• Locations Lodz Voivodeship, Poland Limerick, Southern Region, Ireland
• Job Schedule Full time