Customer Support Specialist

Job Description

Job Description

Customer Support Specialist

Location: Swedesboro, NJ

Schedule: Monday-Friday, 8:00 AM - 5:00 PM

Work Environment: Manufacturing/Office Setting (Not a Call Center)

Overview

Our client is seeking a detail-oriented Customer Support Specialist to support spare parts ordering, customer service, and after-sales operations. This role is ideal for someone with strong customer support experience, order processing knowledge, and the ability to work with technical drawings and blueprints.

Responsibilities

• Answer customer inquiries regarding spare parts and product support
• Prepare and process spare parts quotations
• Enter and manage customer spare parts orders
• Place part orders with suppliers and track delivery timelines
• Monitor order status and provide updates to customers
• Generate customer invoices and maintain accurate records
• Locate and identify spare parts using electrical and mechanical drawings
• Track warranty items shipped to customers and monitor returns
• Review service and trip reports from field engineers to identify parts requirements
• Verify spare parts pricing and compare supplier quotes to system pricing
• Support Purchasing and After-Sales teams with administrative tasks and documentation

Qualifications

• Customer service or customer support experience
• Experience with order processing and quote preparation
• Ability to read and interpret blueprints, mechanical drawings, or technical documentation
• Strong organizational and multitasking skills
• Proficiency with Microsoft Office and ERP/order management systems preferred
• Excellent written and verbal communication skills

Preferred Skills

• Customer Service
• Order Processing
• Quoting
• Blueprint Reading
• Administrative Support
• Inventory or Spare Parts Coordination

Why Apply?

• Stable Monday-Friday schedule
• Collaborative office/manufacturing environment
• Variety of responsibilities across customer support, order management, and after-sales operations
• Opportunity to work closely with customers, suppliers, and engineering teams

Apply today to join a growing team that values customer service, accuracy, and operational excellence.

Job Type & Location

This is a Contract to Hire position based out of Swedesboro, NJ.

Pay and Benefits

The pay range for this position is $24.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Swedesboro,NJ.

Application Deadline

This position is anticipated to close on Aug 20, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.