Senior VoIP / Network Engineer (UCCE Preferred) - 15+ Years required / Onsite to New Jersey

Startekk Inc

Job Description

Company Description

StarTekk’s adoption of Digital Transformation is to accelerate organizational growth, increase efficiencies and help Star Workforce achieve focused business goals. The Employee will help our organization to identify and bridge the gap that exists in the business by analyzing the data, scale and support digital transformation initiatives.

Job Description

We are seeking a highly experienced Senior VoIP / Network Engineer with 15+ years of hands-on experience in enterprise voice and network infrastructure. The ideal candidate will have deep expertise in VoIP technologies, advanced networking, and troubleshooting complex, large-scale communication environments. Experience with Cisco contact center technologies (UCCE) is preferred.

Key Responsibilities

VoIP / Voice Engineering

Design and architect enterprise VoIP and IP telephony solutions
Lead implementation of SIP, RTP, and call control protocols
Troubleshoot complex voice quality issues (latency, jitter, packet loss)
Manage dial plans, call routing, and call flow design

Network Engineering

Architect and manage enterprise network infrastructure (routers, switches, firewalls)
Implement advanced TCP/IP, VLANs, QoS, and VPN solutions
Optimize networks for real-time voice traffic and high availability
Lead network performance tuning and capacity planning

Unified Communications / UCCE (Preferred)

Support and integrate Cisco UCCE / Contact Center solutions
Work with ICM, CVP, and CUCM environments
Troubleshoot and optimize call center routing and IVR systems

Leadership & Troubleshooting

Lead complex troubleshooting and root cause analysis (RCA)
Mentor junior engineers and provide technical guidance
Collaborate with cross-functional teams on enterprise projects

Security & Compliance

Ensure secure voice and network architecture
Implement best practices for compliance and data protection

Qualifications

Bachelor’s degree in Computer Science, Information Technology, Telecommunications , or related field
Experience with Cisco UCCE (Unified Contact Center Enterprise)
Knowledge of ICM, CVP, CUCM
Experience with Unified Communications and Cloud VoIP
Certifications: CCNP, CCIE, or equivalent

Additional Information

This is a 100% onsite role based in Atlantic City, NJ

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Vacancy posted 2 days ago

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