Hotel Front Desk

Job Description

Job Description

Job Overview
We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and a passion for guest relations in a hotel environment.

Duties

• Greet guests upon arrival with a warm welcome and assist with the check-in process.
• Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
• Manage reservations and ensure accurate data entry into the hotel management system.
• Process payments and maintain accurate records of transactions.
• Conduct night audits as required, ensuring all financial transactions are balanced at the end of each day.
• Address guest complaints or concerns promptly and professionally, striving for guest satisfaction.
• Maintain the front desk area in a clean and organized manner.
• Collaborate with other hotel departments to enhance the overall guest experience.

Skills

• Strong background in hospitality management or hotel management preferred.
• Excellent customer service skills with a focus on guest relations.
• Proficient in phone etiquette and comfortable using multi-line phone systems.
• Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
• Previous experience in front desk operations or resort environments is advantageous.
• Familiarity with night audit procedures is beneficial but not required.
• Ability to work flexible hours, including nights, weekends, and holidays as needed. Join our team as a Hotel Front Desk Clerk and contribute to creating memorable experiences for our guests while developing your career in the hospitality industry!

Job Type: Part-time

Benefits:

 

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

 

Work Location: In person

Company Description

Job Overview
We are seeking a dedicated and detail-oriented Hotel Housekeeper to join our Astoria Riverwalk. The ideal candidate will play a vital role in maintaining the cleanliness and overall appearance of our hotel, ensuring that guests have a comfortable and pleasant stay. This position requires a strong commitment to hospitality and an eye for detail, as well as the ability to work efficiently in a fast-paced environment.

Responsibilities

Perform cleaning duties in guest rooms, including dusting, vacuuming, and sanitizing surfaces.
Change bed linens and towels, ensuring all items are fresh and clean for guests.
Maintain cleanliness in public areas, such as lobbies, hallways, and restrooms.
Restock supplies in guest rooms and common areas as needed.
Report any maintenance issues or safety hazards to management promptly.
Follow established cleaning protocols and safety guidelines to ensure a safe environment for guests and staff.
Collaborate with other housekeeping staff to meet daily cleaning goals and maintain high standards of cleanliness.
Skills

Proven experience in cleaning, with a strong understanding of floor care techniques.
Previous hotel experience is preferred but not required; hospitality experience is a plus.
Familiarity with janitorial practices and industrial cleaning methods is advantageous.
Strong attention to detail with the ability to work independently or as part of a team.
Excellent time management skills to efficiently complete tasks within designated timeframes.
Good communication skills to interact effectively with guests and team members.
Experience in housekeeping management is beneficial for those looking for growth opportunities within the role. Join us in creating memorable experiences for our guests through exceptional cleanliness and hospitality!
Job Types: Full-time, Part-time

Benefits:

Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance

Company Description

Job Overview\r\nWe are seeking a dedicated and detail-oriented Hotel Housekeeper to join our Astoria Riverwalk. The ideal candidate will play a vital role in maintaining the cleanliness and overall appearance of our hotel, ensuring that guests have a comfortable and pleasant stay. This position requires a strong commitment to hospitality and an eye for detail, as well as the ability to work efficiently in a fast-paced environment.\r\n\r\nResponsibilities\r\n\r\nPerform cleaning duties in guest rooms, including dusting, vacuuming, and sanitizing surfaces.\r\nChange bed linens and towels, ensuring all items are fresh and clean for guests.\r\nMaintain cleanliness in public areas, such as lobbies, hallways, and restrooms.\r\nRestock supplies in guest rooms and common areas as needed.\r\nReport any maintenance issues or safety hazards to management promptly.\r\nFollow established cleaning protocols and safety guidelines to ensure a safe environment for guests and staff.\r\nCollaborate with other housekeeping staff to meet daily cleaning goals and maintain high standards of cleanliness.\r\nSkills\r\n\r\nProven experience in cleaning, with a strong understanding of floor care techniques.\r\nPrevious hotel experience is preferred but not required; hospitality experience is a plus.\r\nFamiliarity with janitorial practices and industrial cleaning methods is advantageous.\r\nStrong attention to detail with the ability to work independently or as part of a team.\r\nExcellent time management skills to efficiently complete tasks within designated timeframes.\r\nGood communication skills to interact effectively with guests and team members.\r\nExperience in housekeeping management is beneficial for those looking for growth opportunities within the role. Join us in creating memorable experiences for our guests through exceptional cleanliness and hospitality!\r\nJob Types: Full-time, Part-time\r\n\r\nBenefits:\r\n\r\n\r\nDental insurance\r\nEmployee discount\r\nFlexible schedule\r\nHealth insurance\r\nPaid time off\r\nVision insurance