(USA) Tire and Battery Service Advisor

Overview Sam's Club #8295, 3610 Saint Michael Dr, Texarkana, TX 75503-2341 Salary: $19.00 - $27.00/hr. Shifts may vary. Responsibilities Maintains facility and sales floor safety and standards by adhering to safety policies and procedures, including conducting regular safety sweeps, following forklift and hazardous material handling requirements, complying with company standards, and promptly correcting or reporting unsafe situations to management. Keeps the Tire and Battery Center (TBC) sales floor organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages. Presents and maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise. Monitors tire and battery orders daily and assists members with installation appointments. Communicates lead time changes and order cancellations to members and offers alternatives for installation or tire fitments. Assists members with tire maintenance and repair services. Provides expert member service and recommendations by greeting members, identifying needs, assisting with purchasing and service decisions, resolving concerns, and using Sam’s Garage, product knowledge, and reference materials to recommend safe and suitable tire and battery products, explain warranties, and ensure members receive the best service and value. Drives sales and service excellence in the TBC by communicating the value of merchandise and services and collaborating with club associates to promote member awareness of TBC offerings and value. Triages and prioritizes service workflow in TBC service bays by identifying waiting members, understanding service queues, and prioritizing appointments to maximize efficiency. Re-prioritizes members and makes recommendations to the TBC Team Lead or Technicians to meet service needs. Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring Systems), product specifications, seasonality, point-of-sale systems, phone and in-person selling techniques. Leverages technology to enhance operations and engagement using digital tools and handheld devices to plan sales, improve the service experience, make real-time decisions, stay informed about products and training, and encourage adoption of new tools among team members. Serves as a brand advocate by valuing the member experience in the TBC area, modeling high-quality service and products, developing and influencing team members, and assisting in training. Provides products and services to Members in accordance with Company policies by assisting with purchasing and service decisions, completing vehicle service requests and tests, operating TBC equipment safely, receiving and disposing of merchandise and supplies, maintaining documents, and handling payments, returns, refunds, and exchanges as appropriate for different membership and payment types. Complies with company policies, procedures, and ethics by applying related action plans, using an Open Door Policy, and executing business processes and practices. Completes work assignments by prioritizing tasks, collaborating with managers, co-workers, customers, and partners, and adapting to change and feedback. Respect the Individual: Embraces differences and fosters belonging; creates opportunities for all associates to thrive and perform; helps attract the best talent. Respect the Individual: Works as a team, builds strong relationships, and communicates with impact, energy, and positivity. Respect the Individual: Strengthens the team by mentoring others and recognizing contributions. Act with Integrity: Maintains high standards of integrity, ethics, and compliance; supports Walmart’s goals and fosters a positive culture; accountable for oneself and others. Serve our Customers and Members: Delivers results with the customer first mindset and makes decisions based on reliable information. Strive for Excellence: Demonstrates curiosity, learning, and resilience; drives continuous improvements and embraces change. Qualifications Minimum Qualifications Valid state-issued driver’s license. 18 years of age or older. Preferred Qualifications Auto service industry or retail experience. Location 3610 Saint Michael Dr, Texarkana, TX 75503-2341, United States Benefits and Additional Information Health benefits: medical, vision, and dental coverage Financial benefits: 401(k), stock purchase, and company-paid life insurance Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, voting; PTO/PPTO for vacation, sick leave, holidays, or other purposes; eligibility and amounts vary by classification and tenure. See One.Walmart notices for details. Other benefits: short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy reimbursement, and more Live Better U is a company-paid education benefit program for associates. Programs range from high school completion to bachelor’s degrees; tuition, books, and fees are covered by Walmart. Benefits eligibility and terms may vary by job classification and length of employment. For information, see One.Walmart notices. The hourly wage range for this position is $19.00 to $27.00 per hour. The actual rate will equal or exceed the applicable minimum wage. Additional compensation in the form of premiums may be paid in specific circumstances; premiums may vary by schedule, facility, season, or work performed. Note Some sections in the original description were consolidated and restructured to improve readability while preserving content. #J-18808-Ljbffr Walmart