Area Manager

MAIN DUTIES & RESPONSIBILITIES Build strong relationships with Store Managers, Managing Pharmacists and pharmacy teams to support, advise and guide the efficient operation of their pharmacy. Identify opportunities and develop a business plan with managers to maximise margin growth. Build strong relationships with the Support Office team on each brand pillars. Drive brand and retail standards across each pharmacy in the territory. Give feedback to support office to drive opportunities and contribute to the brand strategy. Manage the onboarding process for new stores into the brand and act as the liaison between head office support team and store team Responsible for the management of store P&Ls within your remit. Dispensary Drive compliance on dispensary purchasing guidelines to ensure maximum margin for the pharmacy across Generics, Brands, PI’s & ULM’s. Support Store Manager , Managing Pharmacist in achieving the highest clinical standards and work flows for dispensary efficiency through working with the Regulatory support team and SOP’s. Support implementation of new health & patient services with best practice and case study Ensure the pharmacy is maximizing use and understanding of our Claims Support model. Drive key dispensary KPI’s with benchmarks on Generic Compliance, Procurement , Leakage Retail Management Analyze category performance by pharmacy and work with commercial team on opportunities to improve performance. Work with pharmacy owner and support office on Macro Layout for store Ensure compliance with planograms and preferred suppliers. Promote customer engagement, maximizing sales opportunities. Promote up-selling and link selling by the pharmacy team. Ensure correct execution of seasonal promotions. Ensure compliance with preferred retail pricing that maximizes margin and considers product price sensitivity and local competitive factors. Provide feedback to commercial team on local competitive issues and opportunities. Train and coach pharmacy teams to deliver best in class retail experiences. Ensure compliance and understanding to in-pharmacy EPOS systems. Operational Standards Customer service and patient experience Colleague appearance Highest store standards ( Merchandising , Window displays, Exterior appearance) Category Management and Planogram execution Monthly Promotions & POS execution Consultation Room standards Housekeeping standards in dispensary , salesfloor, and back of house Mystery shop results and action plan QUALIFICATION, EXPERIENCE & SKILLS REQUIRED A minimum of 5 years management experience within the pharmacy or wider retail market. Have strong people management and influencing skills. A proven track record of sales growth and business development Be a high achiever with determination and drive to succeed. Capable of driving business profitability by implementing good business controls. Excellent communication, planning, organisation and analytical skills Organised, flexible, motivated and a hard-working leader. Full clean driving license COMPETENCIES Natural Leader Strong influential skills Ability to problem solve. Demonstration of continuous improvement and prioritization Ability to make quick decisions. Demonstrate strong commercial acumen. #J-18808-Ljbffr