Customer Service II

Job Description

Job Description

We are looking for a detail-oriented Customer Service II team member to support election-related administrative and customer service operations in Michigan. This long-term contract opportunity is ideal for someone who enjoys organized, process-driven work and takes pride in providing accurate service to the public. The person in this role will help manage ballot materials, maintain voter documentation, and respond to voter inquiries in a fast-paced office setting.

Responsibilities:
• Organize, assemble, and prepare outgoing ballot materials for distribution, ensuring each mailing is accurate and complete.
• Print and apply mailing information, label envelopes, and coordinate the packaging of ballots for timely delivery.
• Receive shipments of ballot documents, unpack containers, and sort contents for efficient processing and storage.
• Maintain voter-related records by filing documentation and keeping physical materials in proper order.
• Enter voter information into the voter file system with a high level of accuracy and attention to detail.
• Manage and file master cards, voter identification cards, and other supporting election records.
• Prepare and pack election supplies for operational use, making sure materials are ready when needed.
• Respond to voter questions by phone and in person, offering clear, courteous, and helpful assistance.
• Support general office and reception activities, including inbound call handling and administrative coordination.• Experience providing administrative support in an office, customer service, or public-facing environment.
• Ability to handle high-volume data entry and document processing with strong accuracy.
• Comfortable answering inbound calls and assisting individuals with professionalism and patience.
• Strong organizational skills with the ability to sort, file, label, and manage sensitive records efficiently.
• Proficiency with general office procedures and standard administrative tasks.
• Capable of prioritizing repetitive, detail-focused work while meeting deadlines.
• Effective communication skills for assisting voters and collaborating with internal staff.
• High school diploma or equivalent is preferred.