Leasing Consultant - Whispering Oaks

Position Summary EPM's Leasing Consultants are essential to the property's overall success supporting the day to day operations while ensuring our residents' satisfaction. The Leasing Consultant will ensure efficient operations by meeting leasing and financial goals and delivering excellent customer service. Knowledge, Skills & Abilities Effectively manage the community's reputation via social media, direct communication, and marketing. Be the primary communicator to prospects, residents, vendors, and the market. Constantly learn and search for ways to improve traffic, leasing, and total income. Work with passion and take pride in what you do. Be an effective listener who offers helpful solutions. Possess great energy, enjoy challenges, and constantly set and reach new goals. Work alongside the Community Director in achieving property goals. Essential Job Functions Provides exemplary customer service to all residents, proactively solving issues, and creating a warm and welcoming environment for all. Abides by federal fair housing standards and all other applicable laws. Develops professional skills, seeking continual growth and learning from mistakes. Embodies company policies and procedures in all interactions. Presents a professional image and effectively represents the company to residents, vendors, and owners alike. Operates computers and other technological devices on site. Represents the community on the phone and in written communication. Greets residents, cleans and maintains a neat office, and serves as a point of contact. Completes prospective resident tours, showcasing the property with pride. Resolves issues in a timely manner with a focus on customer service. Responds to issues outside of normal work schedule when required to ensure the safety and satisfaction of residents. Drives property performance by participating in resident events, marketing the property, and focusing on resident retention. Performs all other duties as assigned. Specific Education or Experience 1 year of multi-family property management experience preferred. Previous leasing experience preferred. Customer experience specialists or related fields encouraged to apply. Previous experience working with a team to meet success. Physical Demands and Work Environment Frequently sit, stand and walk. Regularly required to talk or hear. Frequently required to use hands or fingers to handle or feel objects, tools or controls. Occasionally required to climb or balance, stoop, kneel, crouch or crawl. Occasionally lift and/or move up to 25 pounds. Vision abilities to include close vision, distance vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. Temperature in the workplace is typically moderate, though the ability to withstand seasonal cold and heat of the outdoors is necessary. Travel Requirements Travel up to 5% of the time. Elmington Property Management is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. #J-18808-Ljbffr Elmington-4