Call Center Coordinator- Bilingual

Benefits: Bonus based on performance Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Charm Dental Care – Richmond Location Do you love helping people? Do you enjoy talking, solving problems, and making someone’s day better in under 3 minutes? If you answered YES, then we might have the perfect seat for you in our Call Center. At Charm Dental, our call center team is the first voice patients hear and the first smile they feel (even through the phone). You’re not just answering calls — you’re helping people get out of pain, regain confidence, and sometimes even overcome their fear of the dentist. No pressure… just changing lives one call at a time. Your Daily Superpowers Will Include: Answering incoming calls from patients who need appointments, help, or reassurance Scheduling patients and helping them find appointment times that actually work for them Guiding new patients through their first visit so they feel excited (not nervous) Responding to texts, voicemails, and online appointment requests Helping patients understand next steps after treatment or procedures Being the calm, friendly voice when someone calls with a dental emergency Communicating with our office teams to keep schedules running smoothly Celebrating when patients say “Thank you for helping me!” What We’re Looking For: Someone who genuinely enjoys helping people Positive attitude and great communication skills Organized and able to multitask without panic Comfortable talking on the phone throughout the day Bilingual (English/Spanish) preferred — but not required Dental experience preferred — but not required (we train the right people) If you’re friendly, reliable, and eager to learn, we want to meet you. Career Growth at Charm Dental This isn’t just a job — it’s a career pathway. Many of our team members grow into roles like Dental Assistant Treatment Coordinator Front Office Business Leader Leadership and management roles If you’re motivated, we’ll help you grow. Why People Love Working at Charm Dental Supportive team environment Real opportunities to grow your career Learn about dentistry and healthcare Help patients improve their confidence and health Be part of a team that believes Every Smile Matters Bonus Points If You Love talking to people Stay calm in busy situations Enjoy solving problems Can make someone smile over the phone Ready to join the Charm Dental team? Send us your resume via Instagram DM or text Dr. Mehta at View phone number on click.appcast.io and tell us why you’d be a great Call Center Superstar. Because at Charm Dental… The best smiles start with the first phone call. #J-18808-Ljbffr Radhika Dental Consulting Llc