Customer Experience Lead-Towne East Square

Victoria’s Secret & Co is a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. You’ll work alongside industry leaders to set the standard for what a retail brand can achieve, placing customers at the center of everything we do to create products and experiences that bring them joy. We believe everyone deserves a place where they truly belong. We celebrate individuality and know that your passion, experience, and unique perspective strengthen our team and business. Here, you’ll be empowered to perform, grow, and engage through unmatched opportunities to develop your skills, gain real-world experience, and learn from the best in the business. Description A Victoria’s Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager. Responsibilities Leading and directing associates on the sales floor and coaching in the moment to drive top-line sales. Maintaining operational excellence through visual standards, payroll management, and merchandise availability. Acting as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates. Leading and demonstrating company values within the store. Delivering exceptional customer experiences through coaching, zoning, team selling and personal selling. Conducting associate observations and coaching. Understanding all associate roles and ensuring alignment for the good of the team and customer. Linking results to behaviors and actions to drive top-line sales. Independently managing labor hours within the store to drive top-line sales and profit. Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. Collaborating with Sales Leadership Teams to ensure seamless communication and execution of brand actions. Demonstrating and leading company policy and procedures. Additional duties as assigned, including but not limited to: floorset mapping and execution, product launch support, onboarding, and shipment processing. This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of daily tasks. Qualified applicants should review applicable job-related requirements and compensation as part of the interview process. Salary and Benefits Minimum Salary: $16.25 Maximum Salary: $20.75 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by factors including your specific skills and experience, geographic region, or other relevant factors. Qualifications Passion for Victoria’s Secret Brand. Demonstrates excellent merchandising skills. Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. A sense of self-awareness with an interest in seeking feedback to improve and develop. Ability to monitor/track progress and incorporate feedback into decision-making. Experience influencing cross-functional partners in informal and formal settings to get things done. Ability to work nights, weekends, and a flexible schedule. Ability to stand for long periods and frequently bend, kneel, and lift. Ability to use technology (headsets, mobile devices, computers). 1 year of retail experience preferred. Experience directing other individuals in the performance of their job duties preferred. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with state and local laws. See applicable Fair Chance laws for details. An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States. #J-18808-Ljbffr