OFFICE ADMINISTRATOR

Job Description

Job Description

SUMMARY

The Administrator performs daily activities necessary to operate a residential real estate office. The Office Administrator is a professional and personable resource to the Sales Agents and the public. They perform a variety of receptionist and administrative activities. Regular travel to other regional offices may be required. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

General Duties Include: 

• Process listings, sales, and closings that are turned in by the agents in the region

• Scan and deposit checks

• Use our various computer programs to process listings, sales, and closings for the region

• Perform receptionist responsibilities: including greeting visitors, answering incoming calls, scheduling appointments, and providing general information regarding real estate listings

• Process incoming and outgoing mail

• Assist our Sales Agents with troubleshooting and resolving issues

• Assemble listing and buyer packets, as needed

• Maintain accurate logs and monthly reports for the office

• Monitor office supplies and complete order process when necessary

• Maintain organized and accurate files on all work processes

• Open and close the office daily per local office instructions (turn on lights and radio, computer monitors, make coffee, straighten office areas, etc.)

• Support the managing broker as needed

QUALIFICATIONS

Person should possess the following:

• Excellent communications skills

• Personable and friendly

• Proficient with technology (Microsoft Office, Google products and other back-office software)

• Ability to work well under pressure balancing multiple priorities and assignments to meet deadlines

• Consistent with follow up and follow through

• Strong typing skills

• Ability to handle and resolve recurring problems

• Must be highly organized

• Adaptable to various personalities/situations

EDUCATION and/or EXPERIENCE

• Combination of education and experience sufficient to successfully perform the essential duties of the job

LANGUAGE SKILLS

• Ability to read and understand documents and to communicate with agents and other staff members in a courteous and professional manner

MATHEMATICAL SKILLS

• Basic Accounting knowledge helpful in processing closings, deposits and the monthly billing statements

REASONING ABILITY

• Ability to define the problem, establish facts and draw a valid conclusion to solve the problem and plan initiatives

PHYSICAL DEMANDS

Mobility to work in a standard office setting using standard office equipment including:

• Stamina to maintain attention to detail despite interruptions

• Strength to lift and carry files weighing up to 3 pounds

• Vision to read printed materials and a computer screen

• Hearing and speech to communicate in person and over the telephone

WORK ENVIRONMENT

• Frequently subject to interruptions in a moderate noise level office setting

HOURS

• dependent on office