Technology Specialist

Location 106 N MARKETPLACE BLVD,Lansing, MI, 48917-7753,United States Employee Type Exempt Contact information Name Candace Williams Email View email address on click.appcast.io Description We are seeking a Technology Specialist to join our team. As a Technology Specialist, you will play a crucial role in providing guidance to the Credit Union in the areas of project and data management, help desk technical support, and department communications. Requirements Essential Functions & Responsibilities Helpdesk ticket coordinator for internal and external requests on technical issues, problems, projects, and tickets. Resolve these tickets and coordinate LAFCU resources as warranted. Work fluently and effectively with non-technical users throughout the organization. Relationship skills to manage vendor partners. Communicate and work cohesively with project teams, balancing deadlines, and communicating status updates. Department project management/coordination in partnership with management. Department audit, examination, compliance, and regulation liaison/coordinator. Creates, monitors, and updates department documentation to ensure accuracy. Research impactful and innovative technology focusing on expanding infrastructure, services, automation and efficiency. Present findings to management. Commitment to continue education through certifications, conferences and/or training. Performs other related duties as assigned. Knowledge and Skills Experience One month to twelve months of similar or related experience. Education Achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g. information technology certifications in lieu of a degree). Summary WHY LAFCU? LAFCU is a credit union that’s been serving our community for 90 years. We have expanded to provide financial services to people and businesses across the entire state of Michigan. We are very involved in serving our community and you’ll see LAFCU rolling up their sleeves and giving back. We are a full service financial institution; providing relevant products and services such as overdraft protection, debit and credit cards, savings and checking accounts, auto loans, mortgage loans and much more. With a particular focus on serving people of modest means, LAFCU is committed to enhancing its members' financial well-being and creating long-lasting positive change across generations. Awarded the prestigious Dora Maxwell Social Responsibility Community Service Award, LAFCU is known for its people-helping-people mission, which has led to award-winning financial literacy programs for all ages. A three-time honoree as a national ‘Best Credit Union to Work For,’ named a Best Place to Work for Women, and recognized globally for its diversity, equity, and inclusion initiatives, LAFCU stands out In addition to our competitive compensation package; including 401k, we have a strong tuition assistance program; and believe strongly in work/life balance. competitive compensation package; including 401k strong tuition assistance program believe strongly in work/life balance. LAFCU actively promotes diversity, equity, and inclusion in our workplace. We welcome and encourage applicants from all backgrounds to apply, as we believe diverse perspectives contribute to our overall success. #J-18808-Ljbffr