Central Office Desktop Support Manager (IT Manager I)

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Job Responsibilities

Careers at SCDES: Where Passion Meets Preservation

Do you love South Carolina and protecting the environment? Come join our team at SCDES, put your passion to work with us! We are dedicated to protecting the state of South Carolina and we would love to have you as a member of our team! Science | Service | Sustainability Under general supervision of the Operations Director, the Central Office Desktop Support Manager directs, leads and supervises the Central Office and/or regional Desktop Support Office of Technology (OT) staff. Coordinates office automation tasks; hardware and software installations, configurations and troubleshooting activities. Provides peer assistance, counseling, and training. Job Responsibilities:

• Supervises the Central Office and Midlands region Office of Technology (OT) staff, responsible for Tier II desktop support. Mentors, develops and motivates personnel to achieve professional as well as agency goals.
• Installs/Upgrades/Modifies/Troubleshoots Windows 11 workstations and mobile devices. Communicates and coordinates with other agency, OT leadership, vendors, and other internal staff on the restoral of network outages, issues, or disruptions in service.
• Maintains knowledge base documentation libraries, spreadsheets, and records to include:
  • a) Procedure, hardware, and property management logs
  • b) Software, security, and licensing agreements
• Assists the Operations Director in planning future hardware and software needs: i.e... workstation, laptop, mobile device upgrades; network infrastructure, data line, and circuit implementation/deactivation activities.
• Travels the region as necessary, to include surrounding counties and local offices solving hardware and software problems to include connectivity issues, i.e... cabling, network rights, and workstation or user account issues. Establishes working relationships with users, vendors and staff members.
• Provides emergency support duties as assigned to ensure the efficient operational continuity of the agency.

Minimum and Additional Requirements

A bachelor's degree in communications, business administration, information technology, mathematics, statistics, management information science or a related field and experience in telecommunications, data processing and/or information technology. Relevant experience may substitute for the bachelor's degree on a year-for-year basis. Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation.

Applicants indicating college credit or degree(s) on the application are encouraged to upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency may require an official, certified copy of the transcript or diploma prior to hiring.

Additional Requirements:

• Knowledge of the principles and techniques of planning programs and work activities in an information technology environment.
• Ability to plan and supervise the implementation of short- and long-range information technology-based activities and objectives.
• Ability to plan, organize, direct, and review the work of technical personnel.
• Ability to establish and maintain working relationships with users, technical staff, management, vendors, and others.
• Knowledge of the needs and priorities of the agency.

Additional Comments

SCDES is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information. The Department will not sponsor H1B visas for this position.

The South Carolina Department of Environmental Services offers an exceptional benefits package for full time (FTE) employees:

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid parental leave
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices *
  • State Retirement Plan (SCRS)
  • State Optional Retirement Program (State ORP)
• Remote Work: The option of partially remote work is available after successful completion of 6 months to 1 year of employment, based on job functions

• Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.