Senior Creative Operations Specialist (Remote)

Who We Are Join a team that puts its People First! As a member of the First American family of companies, First American Trust is a federal savings bank that has provided banking, wealth management, and trust solutions on a national, full-service basis for more than five decades. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit

What We Do

The Senior Creative Operations Specialist oversees the intake, prioritization, scheduling, and flow of work across internal teams to ensure projects are appropriately resourced and delivered on time. This role serves as a central point of coordination between cross-functional teams and stakeholders, managing timelines, capacity, dependencies, and shifting priorities while proactively identifying and resolving workflow challenges. The Senior Creative Operations Specialist drives clear communication, strengthens operational processes, and promotes alignment and accountability to support business objectives and successful project delivery.

What You'll Do:

• Oversees the day-to-day workflow and execution of multiple projects and deliverables, including individual assignments and workstreams within larger initiatives.
• Manages project intake, prioritization, routing, and scheduling to ensure work is appropriately assigned, resources are effectively utilized, and deadlines are met.
• Partners with internal stakeholders and cross-functional teams to clarify project scope, requirements, priorities, deliverables, roles, and expectations before work moves through the production process.
• Develops and maintains project schedules, workback plans, resource assignments, and key milestones while proactively identifying competing priorities, capacity constraints, dependencies, and potential risks.
• Serves as a central point of coordination between stakeholders and internal teams, facilitating clear communication and ensuring projects progress efficiently from intake through completion.
• Leads regular status, workflow, and milestone meetings with cross-functional partners to review priorities, address roadblocks, manage changing business needs, and maintain alignment.
• Monitors project timelines, milestones, deliverables, approvals, and dependencies, proactively resolving workflow issues and escalating risks or delays when appropriate.
• Balances team capacity and business priorities by coordinating resources, adjusting schedules, and recommending solutions when timelines or workload demands conflict.
• Maintains accurate project documentation, status information, workflow procedures, and supporting materials, including process and training documentation as needed.
• Provides clear and timely updates to team members, business partners, and stakeholders regarding project status, priorities, schedule changes, risks, and next steps.
• Identifies opportunities to streamline workflows, improve operational efficiency, and strengthen traffic and project-management processes; helps establish and implement scalable best practices.
• Provides guidance on workflow processes and project coordination practices, helping team members and stakeholders navigate established procedures and resolve execution challenges.
• Supports evolving business priorities and, when necessary, performs responsibilities outside normal business hours to ensure critical deadlines and operational needs are met.

What You'll Bring:

• BS Degree in a business field or equivalent work experience; PMP certification desirable.
• 4-6 years of directly related experience, external ad agency or in house creative agency experience preferred.
• Strong knowledge of project management principles, methodologies, and best practices.
• Proficiency with project management tools, reporting, and status tracking.
• Demonstrated ability to plan, coordinate, and manage projects, budgets, and competing priorities.
• Effective meeting facilitation, presentation, and stakeholder management skills.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with a proven ability to build relationships and collaborate across teams.
• Ability to adapt to changing business needs, resolve issues proactively, and balance both strategic initiatives and day-to-day priorities.
• Familiarity with current technologies and their application to project delivery and business objectives

Pay Range: $73,900.00 - $98,500.00 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.