Sr. Director, Client Success - Strategic Health Plans

Responsibilities Manage the end-to-end client lifecycle for a growing portfolio of large and small health plan clients while driving onboarding, engagement, and the demonstration of value. Partner with the Implementation team during handoff to Customer Success by establishing a working cadence with health plan clients, highlighting dependencies, aligning marketing plans, etc. Gain a comprehensive understanding of the health plan strategy and operational model to effectively support and manage multiple employers within the health plan partnership. Partner with the health plan to develop measurable goals and define desired business outcomes for their relationship with Progyny. Consult with clients to ensure alignment with Progyny’s Marketing Best Practices and collaborate with Progyny’s Marketing team to define and execute a comprehensive member engagement strategy that meets contractual commitments. Resell the value of Progyny’s services, products and solutions, identifying and cultivating upsell opportunities consistently seeking opportunities to expand and deepen the relationship. Deliver recurrent business reviews demonstrating progress towards and achievement of shared success measures, including member engagement, utilization, clinical impact, PGs and ROI, while demonstrating a strategic command of clients’ organizational goals, structure, products, services, and markets. Develop payor account plans by estimating total opportunity, defining key goals and milestones, and recommending focus areas for success. Advocate for the needs of our customers internally, by coordinating strategy and issue resolution across teams to maintain exceptional client satisfaction scores. Qualifications Experience with managing national and regional health plans across fully insured, ASO, and Medicare/Medicaid lines of business. 5+ years of experience in enterprise-level customer success/account management or related roles, ideally with health plan experience. Experience building relationships with team members, customer stakeholders, c-level executives, and third-party organizations. Strong process orientation, with an ability to identify needs and execute projects that improve our Client Success practice and relationships with Health Plans. Understanding of data and key metrics for client success. Strong growth mindset and ability to influence via analytical and story-telling skills. Strong project management skills, ability to manage multiple clients and projects simultaneously, keeping stakeholders aligned on key deliverables and timing. Comfortable with small teams and adapting to ambiguous start-up environments. Additional Requirements Please note: This is not a digital nomad or remote international position; candidates must be based in the United States. Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in United States without the need for sponsorship, now or in the future. Compensation In compliance with New York City's Wage Transparency Law, the annual salary range for NYC-based applicants is: $165,000 - $180,000. Progyny offers a total compensation package comprised of base salary, cash bonus, and equity. Equal Opportunity Statement Progyny is proud to be an Equal Opportunity and affirmative action employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition, status as a protected veteran, criminal history consistent with legal requirements or any other basis protected by law. If you are an individual with a disability and need assistance or an accommodation during the recruiting process, please send an e‑mail to View email address on click.appcast.io. #J-18808-Ljbffr Progyny