Law Enforcement Dispatcher (Re-Announcement)

Law Enforcement Dispatcher (Re-Announcement)

Under general supervision, operates the base radio station for College of Charleston Public Safety and Fire and EMS as well as interagency radio systems with the Charleston County Consolidated Dispatch and directs officers promptly to emergency and other locations. Operates the VisionCAD (computer-aided dispatch), NCIC teletype, telephone & fire alarm systems operations and the Cougar Alert system maintains a dispatch log (computerized or written) of all activities for dispatched or received calls and for all events.

A high school diploma. Entry-level work experience with voice communications systems or central switchboard operations. An associate degree in a technical communications discipline may be substituted for the required experience. Knowledge of FCC rules and regulations is a plus. Must be SLED/NCIC certified in teletype procedures or receive certification within six months of appointment. Previous dispatching experience in police environment is a plus. Candidates with an equivalent combination of experience and/or education are encouraged to apply.

Ability to work under stressful situations. Ability to identify problems & relevant issues, break situations down into components, understand relationships, come up with alternative solutions, and arrive at sound conclusions using a logical approach. Ability to prioritize and multi-task under stressful conditions is essential. Must be able to monitor audible & visual security alarms & observation devices. Knowledge of applicable FCC and other rules, regulations and policies. Ability to successfully complete the mandated training requirement within six months of hire. Proficient with using a computer keyboard. Must demonstrate a commitment to continuous quality improvement through participation, teamwork, collaboration, cooperation and service.

Work involves shift work and some overtime. Schedule requires position to rotate through 12 hour shifts 7am to 7pm or 7pm to 7am, with Holidays and weekends required. The position may be subject to schedule changes for emergency situations to meet the needs of the College of Charleston. Comes in telephone contact on daily basis with faculty, staff, students, employees & visitors. Must have demonstrated customer service skills and verbal communication skills.

Salary is commensurate with education/experience which exceeds the minimum requirements. Offers of employment are contingent upon a successful background check. This position will be subject to pre-employment and post-employment drug and alcohol testing in accordance with College Policy 9.1.6.1. All applications must be submitted online.

Operates the base radio station and directs officers promptly to emergency and other locations. Operates the (NCIC) National Crime Information Center Teletype to obtain information on vehicle registration, securities, boats, guns, checks, warrants, etc. Answers all non-emergency & emergency telephone lines. Obtains and records pertinent information regarding the nature and urgency of the situation. Determines appropriate response and expeditiously alerts responding units via radio or telephone. Dispatches officer(s) to assist &/or investigate situation. Operates the VisionsCAD (computer-aided dispatch). Maintains a dispatch log (computerized or written) of all activities for dispatched or received calls and for all events. Activates the Cougar Alert System for emergencies on campus.

Monitors fire and intrusion alarms and assists in the resetting of these alarms. Monitors CCTVs, observing unusual activities occurring in certain areas, dispatching officers as required. Dispatches officers when alarms are sounded.

Regularly monitors communication equipment, systems and resources daily, including burglar alarms, fire alarms, national weather service, local law enforcement channels, hurricane tracking (storm), Hazardous Waste information, SLED/NCIC teletype, TDD machines, dispatch radio and voice recorder.

Monitors and sends messages on a Teletype. Obtains information on CCHR and vehicle registrations. Adheres to '10 Minute Hit' policy.

Updates the FI cards of Adult, Juveniles and information only cards. Assists with updating and verifying communication related entries in the CAD system (i.e. address changes). Assists with updating building access lists, keeping forms in stock, and completing the monthly TDD report. Keeps abreast of changes in the General Orders, Operation Plans and Emergency Plans. Promotes departmental goals to deliver outstanding customer support and assistance.