Parking Dispatcher

Parking Enforcement Call Handler

This job will be accepting job applications until the position is filled.

Annual Salary: $43,621.50 - $46,663.50

Hourly: $22.37 - $23.93

Department: Enterprise, Traffic & Transportation

Division: Parking Enforcement

FLSA: Non-Exempt

Job Description: In this role, you will answer, screen, and resolve non-emergent phone calls to support the activities of the Parking Enforcement Officers in the field.

Examples of Duties:

• Answers and screens call, transferring emergency calls to Consolidated 911 Center.
• Resolves non-emergent calls by reviewing records, providing appropriate information, and responding to citizen questions and concerns.
• Generates calls for service using a Computer Aided Dispatch system to dispatch and communicate with Parking Enforcement Officers.
• Coordinates with Parking Enforcement Officers to contact tow trucks.
• Monitors street sweeping of parked cars.
• Performs other duties as assigned.

Basic Qualifications:

• High school diploma or general education degree (GED), or equivalent combination of education and experience.
• Ability to complete SLED Security Awareness Training and NCIC 16 Hour Inquiry Course and obtain certification within first week of employment.
• Working knowledge of Microsoft Office or similar software.

Preferred Qualifications:

• One year related professional experience.
• Familiarity with computer aided dispatch (CAD) and/or Law Enforcement Message Switch (LEMS) systems preferred.

Other Necessary Requirements:

• May require evenings, weekends, and holidays as scheduled.
• In the event of major storms or other emergency situations, this position may be subject to 24-hour shifts or any other emergency schedule that is necessary to meet the City's needs.

The City of Charleston is firmly committed to Equal Employment Opportunity (EEOC) as a fundamental policy to be implemented and observed in our daily operation. Our full EEOC statement can be found on our website.