Health and Wellness Coach

Summary

The position is responsible for the delivery of Whole Health Coaching and skill development of the leveland VA Medical Center's Whole Health Coach program, including provision of care through coaching, promotion, education regarding Whole Health Coaching to Veterans and staff. The position is integral to supporting Whole Health Coaches and Veterans in navigating the Whole Health Journey, specifically through the Pathway, wellbeing and Whole Health clinical care elements of Whole Health care.

Learn more about this agency

Duties

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Duties Include:

• Provides individual and group Health and Wellness Coaching to Veterans using Whole Health principles and evidence-based health behavior change strategies.
• Assists Veterans in identifying what matters most, developing Personal Health Plans, establishing SMART goals, and building skills for sustainable health behavior change.
• Facilitates Whole Health groups and educational programs; collaborates with interdisciplinary teams; supports outreach and engagement activities; documents care in the electronic health record; and assists Veterans with navigation to appropriate VA and community resources.
• Duties may be performed across multiple clinical settings and locations based on program and patient care needs.

Work Schedule : Variable, Monday-Friday, based on agency needs and patient care requirements; occasional evenings may be required.

. Virtual: This is not a virtual position.

Functional Statement # :99326S

Relocation/Recruitment Incentives : Not Authorized.

Permanent Change of Station (PCS): Not Authorized.

Requirements

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Conditions of employment

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Must pass pre-employment evaluation.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the "Required Documents" section of this announcement.

As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

Basic Requirement:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Proficient in spoken and written English in accordance with VA Handbook 5005 chapter 2, section D, paragraph 5a

Education and/or Experience:

• Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree in behavioral or social science or related disciplines appropriate to the position.

OR

• Combination of education and experience that provided the applicant with knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.

OR

• Four years of appropriate experience that demonstrated that the applicant has acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.

Certification:

• Candidates must be currently certified by the National Board for Health and Wellness Coaching (NBHWC).

Exception for Non-Certified Health and Wellness Coaches:

• Non-certified applicants who otherwise meet the eligibility requirements for certification, may be given a temporary appointment as Health and Wellness Coach under the authority of 38 U.S.C. § 7405(c)(2).
• Non-certified individuals may only provide care under the supervision of a certified Health and Wellness Coach at or above the full performance level or other designated occupation with the appropriate training and expertise.
• Non-certified individuals may only be appointed at the entry level and may not be promoted until certification is obtained.
• Temporary appointments of non-certified Health and Wellness Coaches may not be extended beyond one year or converted to a new temporary appointment.

Note: If selected a non-certified candidate is selected, you will be expected to obtain the required certification within one year.

GS-7 Qualifications:

• Specialized Experience: None beyond the basic requirements.

• Knowledge, Skills and Abilities (KSAs): In addition to the experience above, the candidate must demonstrate the following KSAs:
  • Knowledge of health and wellness coaching processes and techniques.
  • Ability to promote positive lifestyle choices.
  • Ability to effectively communicate in writing through a variety of modalities.
  • Ability to effectively communicate verbally/non-verbally.

GS-9 Qualifications:

• Specialized Experience: At least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-7) in the Federal Service, that is directly related to the work of the position and has equipped you with the particular knowledge, skills and abilities.

• Knowledge, Skills and Abilities (KSAs). In addition to the experience above, the candidate must demonstrate the following KSAs:
  • Knowledge of current research literature related to health and wellness, including behaviors that promote a healthy lifestyle and well-being.
  • Skill in using health and wellness coaching techniques to promote positive behavior change using one-on-one, couple or group modalities.
  • Skill in exercising effective interpersonal communication techniques to develop and maintain strong interpersonal relationships.
  • Ability to assist the client in developing a comprehensive personalized health plan based on a patient's action-oriented goals.
  • Ability to identify resources internal and external to the organization that are necessary for achieving patient overall health and well-being goals.
  • Ability to use information technology (IT) equipment and various/emerging technologies to carry out work responsibilities.
  • Ability to document patient information using appropriate systems.

Preferred experience:

Experience providing health and wellness coaching in a healthcare setting; demonstrated skill in motivational interviewing, behavior change, SMART goal development, and person-centered care; experience facilitating individual and group coaching; and experience working collaboratively within an interdisciplinary healthcare team. Whole Health experience and/or National Board Certified Health & Wellness Coach (NBC-HWC) credential preferred.

Physical Requirements: While some of the work is sedentary including researching, writing, program planning and data analysis, the position will have periods of extensive walking and movement throughout the healthcare system, prolonged standing, and transporting light to medium weight objects. The Whole Health Coach will also be required to travel between sites (CBOCs and outlying clinics) encompassed in the healthcare system. The work is conducted in a medical center environment and involves risk of exposure to a variety of contagious diseases. The work area is adequately lighted, heated, air conditioned, and ventilated

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.Transcripts must be official or unofficial college transcripts. A copy of your certificate/degree or screenshot of your current classes are not a replacement of your transcript and they will not be used in the qualifying process. Your transcript must include your name and the name and full address of the institution.To meet qualification requirements, your resume should clearly identity the following information for each applicable degree:

• Name of the college or university
• Degree earned and the field of study
• Date the degree was conferred (month and year)

Please ensure this information is included directly on your resume so your education can be properly evacuated during the qualification review.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

Additional information

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.

VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

VA Healthcare System advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.