Bilingual Japanese Customer Service Representative

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Work Schedule(s) available: We are seeking candidates who are flexible and available to work a full-time schedule of 40 hours per week. Shifts are 8 hours in length and may be scheduled anytime Monday through Sunday between the hours of 7:30 a.m. and midnight. Availability to work evenings, weekends, and varying shifts may be required. Training 16 weeks from 8:00am - 4:30pm EST (16 weeks with 100% attendance required) Responsibilities Operates as a representative of the company by answering and documenting all incoming contacts to determine their nature while responding to complex calls. Ensures that every member is shown respect and kindness and that all questions are thoroughly answered to ensure a high level of customer satisfaction and loyalty. Identifies and evaluates appropriate data to determine and implement the appropriate course of action to resolve the member and customer inquiries. Follows established procedures to meet customer/member needs and successfully enhance the company's brand recognition and competitive advantage in the industry. Communicates effectively with diverse work units and relevant organizational departments to ensure that issues are properly and quickly resolved. Performs required training to understand how to use tools available to recall necessary information. Required Qualifications 1 year experience in a customer service role handling and resolving a high volume of complex customer needs over the phone. High-speed internet with the ability to hardwire via ethernet from cable modem to PC. 1 year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications. Japanese Bi-lingual, must pass a written and verbal assessment. Preferred Qualifications Prefer healthcare work experience and familiarity with benefits, insurance, medical terminology. 1+ year of experience in a call center setting, specifically related to inbound calls. Strong communication skills (oral and written). Strong analytical and problem‑solving skills. Active listening proficiency. Ability to be receptive to feedback and to embrace continuous improvement. Positive attitude and strong interpersonal skills. Ability to display empathy towards customers’ needs and concerns. Desire to contribute to building a positive team spirit. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $31.30 Benefits This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. #J-18808-Ljbffr CVSHealth