Customer Service Representative

Customer Service Representative

Clarity Partners is seeking a Customer Service Representative local to Chicago, IL. This position will support a large-scale client project to assist with on-street parking, red light, and speed enforcement programs. The Customer Service Representative requires demonstrated understanding of service center support processes and procedures. This is a hybrid position that will report on-site 4 times a month.

Responsibilities:

• Serve as the first point of contact for customers seeking assistance.
• Research and analyze inquiries and concerns and communicate the information required for the motorist to take the appropriate action in resolving their situation.
• Ability to accurately enter and record interactions with motorists and notes all actions and/or steps completed.
• Walk the customer through billing types, charges, and rates.
• Direct unresolved/out of scope issues to the next level of support personnel/ the proper department.
• Perform clerical duties, such as receiving and sending faxes, filing, and writing work orders.
• Provide accurate information on billing types, charges, rates, and municipal requirements.
• Notate events and problems and their resolution.

Requirements:

• 2+ years of experience in customer service and solid understanding of phone and customer service etiquette.
• Must learn, adapt, and adjust to frequent script changes and changes in the parking, red light, and speed enforcement program.
• Required to report onsite 4 times a month.
• Ability to learn client applications and perform general office duties.
• Strong attention to detail, time management and organizational skills.
• Ability to retain a wealth of information to provide to customers.
• Proficiency in English.
• Possess basic computer skills.
• Customer-oriented and cool-tempered.

Clarity is committed to fair and equitable compensation practices. For the Customer Service Representative role, the hourly rate is $17.00/hr. The pay rate represents a good faith estimate that Clarity reasonably expects to pay for this job at the time of posting.