Specialist, User Experience (Conversational Design)
$88k - $164kNationwide Mutual Insurance Company
- # Specialist, User Experience (Conversational Design)Applylocations: Ohio: United States - Remotetime type: Full timeposted on: Posted Todayjob requisition id: 098615If you're passionate about helping a Fortune 100 company with nearly $70 billion in annual sales drive their strategy forward through innovative product development and advancing strategic partnerships to protect customers, then Nationwide is the place for you! At Nationwide, "on your side" goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care.We’re seeking a detail-oriented and customer-focused UX Conversational AI Designer to help improve and expand our conversational AI experiences. As a contributor to the UX Conversational AI Team, you’ll be responsible for chatbot dialogue, designing conversation flows, and refining existing interactions based on user behavior and feedback. The ideal candidate has a strong multi-disciplinary UX background, conversation design and an interest in turning data and research into well-crafted conversational interactions. **Key Responsibilities*** **Design Conversation Flows:** Create and maintain intuitive, user-centered conversational interactions.* **Writing dialogue and prompts:** Draft clear, concise, and helpful bot responses that reflect the brand voice. Create prompts to guide, inform and provide guardrails for AI interactions. Structure data for retrieval‐augmented generation scenarios.* **Analyze User Input & Chat Transcripts:** Review conversation transcripts and user utterances to identify pain points, misclassifications, and opportunities for improvement.* **Identify Content Opportunities:** Surface gaps in coverage and recommend new intents, knowledge bases, responses, or flows to improve bot accuracy and usefulness.* **Conduct Competitive Research:** Support research efforts by analyzing other conversational AI experiences and industry best practices to identify improvement opportunities. **Qualifications****:*** 3 or more years of experience in UX, conversation design or a related field.* Excellent writing, editing, and communication skills.* Experience working across diverse AI and conversational AI paradigms, from rules- and intent-based systems to generative and LLM-powered conversational experiences* Comfort working with bot logs, user utterance data, or transcripts to analyze bot performance.* Customer driven, detail-oriented, collaborative, and eager to iterate based on feedback and data. #LI-MS2***This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.*****Job Description Summary**Do you shine in at least one core user experience (UX) competency? We have a passion for creating exceptional experiences that have a real impact on people’s live and futures. If you understand the value UX provides in achieving strategic objectives and can articulate that value to cross-functional teams and business partners, we want to know more about you! As a Specialist in the User Experience organization, in addition to expertise in one core strength (experience strategy, research, information architecture, interaction design, interface design, front-end development, content strategy or design operations), you’ll need to demonstrate a thorough grasp of a couple others. It'll be important to have an understanding of the design process and ability to work in the ambiguous discovery phase of identifying the right problem to tackle and the details of delivering desirable products. You’ll also have opportunities to work on project teams to distill complex problems into clear solutions that exemplify standard methodologies and encourage others. You will need to be adept at articulating and defending design decisions in a way that can be understood.******Job Description********Key Responsibilities**:* Provides creative, technical and strategic input and results to project teams.* Collaborates with partners, product managers, technologists, UX peers and others across the company on technical and creative direction.* Advocates for empathetic human-centered design and helps mitigate risks by pursuing work based on insights and an understanding of our users.* Problem solves, thinks big and explores divergent ideas while understanding how to converge and build iteratively towards the best solution for multiple platforms.* Participates in idea-generating sessions and helps capture and evaluate ideas with respect to technical feasibility, business viability and human desirability.* Able to think strategically and connect work to a larger picture.* Perceive rapid advancements in technology and how customers expect to interact with our company.May perform other responsibilities as assigned.**Reporting Relationships:** Reports to Manager/Director. This is an individual contributor role.**Typical Skills and Experiences**:**Education:** Undergraduate studies in UX, human-computer interaction, psychology, graphic design, information science, communications or related field preferred.**Experience:** Typically, three or more years professionally practicing some aspect of human-centered design.**Knowledge, Abilities and Skills**: Good verbal and written communication skills. Comfortable explaining design rationale to other parts of the business. Basic understanding of UX principles and the human-centered design process. Able to leverage data to make informed design decisions. Ability to partner with multiple partner groups and tell compelling narratives. Owns work with some manager oversight. Independently and proactively seeks out answers as needed. Proven ability to analyze qualitative and quantitative information and external factors that may influence or have an impact on the company, as well as the customers, distribution systems, operations and strategy.Works with development team to resolve technically complex issues requiring alignment across multiple business partners and subject areas. Proven ability to set work priorities that conform with established objectives, timeframes and accomplish a task in the most effective manner. Ability to work in partnership with cross-functional teams. Understand and make progress toward the company’s consumer performance indicator (CPI) and key performance indicator (KPI) goals.Other criteria, including leadership skills, competencies and experiences may take precedence.Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.**Values**: Regularly and consistently demonstrates Nationwide Values.**Job Conditions:****Overtime Eligibility:** Not Eligible (Exempt)**Working Conditions:** Normal Office Environment. Extended work hours may be necessary during heavier work periods. Travel required as necessary.**ADA**: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.We currently anticipate accepting applications until 06/08/2026. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.**Benefits**We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.This position could be filled within any of the lower 48 U.S. states.Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at View phone number on click.appcast.io. For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) TO EMPLOYMENT AGENCIES:**We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.The national salary range for Specialist, User Experience : $88,000.00-$164,000.00The expected starting salary range for Specialist, User Experience : $88,000.00 - $132,000.00
- J-18808-Ljbffr Nationwide Mutual Insurance Company
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Specialist, User Experience (Conversational Design) in Brooklyn, NY vacancy
- ...Nutzer, echte Experimente, messbare Ergebnisse. (Senior) Conversion Rate Optimization (CRO) Specialist (gn) für unser Product Growth Team, um eines der... ...Lernprodukte hinweg zu steigern. Du arbeitest eng mit Designer*innen, Entwickler*innen, Data Analysts und dem Senior...UxRemote workHome officeFlexible hours
- ...exceptional sports betting and online casino experience specifically designed for the Ontario market. Upholding... ...and enhancing end-to-end conversion tracking for ticketing purchases. The... ...Analytics to capture and report on user interactions and transactions effectively...UxContract workTemporary workFor contractorsLocal areaFlexible hours
- A leading staffing and consulting firm is seeking a Sr. UX Designer to join their Conversational team in New York City. This role will focus on creating intuitive user experiences for chatbots and other conversational interfaces. The ideal candidate will have over 7 years...Ux
- TwinThread in New York is looking for a UX Conversation Designer, Senior Associate. This role involves shaping user experiences across products, particularly for the Ask JPMC phoneline IVR system, by leveraging AI technologies and user insights. Candidates should have...UxFlexible hours
$90k - $115k
...company, is seeking a qualified UI/UX Designer to design and optimize landing... ...role demands over 3 years of D2C experience and strong understanding of conversion principles. Compensation ranges from... ...Figma. Join us to enhance the user experience and drive revenue growth...UxRemote jobFull time$72k - $89k
...each customer a personalized experience across our store network and... ...Will Be The E‑commerce Category Specialist is responsible for driving... ...filtering, and navigation to enhance user experience. Partner with ISU... ...metrics (e.g., sales, conversion rates, average order value, traffic...UxFull timeWork at office$114k - $165k
Shape the future of User Experience and Conversational AI design with strategic initiatives that blend business needs, user insights, and cutting‑edge AI technologies. As a UX Conversation Designer, Senior Associate in the Employee Experience team, you will help shape...Ux- Job Description We are seeking a Sr. UX Designer to join our Conversational team where we are iteratively designing and developing best in class experiences for our customers. Responsible for crafting intuitive and engaging user experiences across chatbots, IVR applications...Ux
- Shape the future of user experience with strategic design initiatives that blend business needs and user insights. As an Experience Design Vice President... ...team, you will play a critical role in promoting conversational AI innovation and shaping the future of customer...Ux
- Overview CRO Specialist (Conversion Rate Optimization) - Remote Contractor We’re... ...with SEO, PPC, content, and design teams Own the full lifecycle... ...comfortable interpreting user behavior via GA4, Hotjar, or... ...) What you learned from the experiment 2. 3-5 sentence CRO plan Briefly...UxRemote jobFull timeFor contractors
- Bjak seeks a skilled conversation designer to create engaging AI communication for users. This role focuses on designing conversational flows, setting expectations... ...tasks and workflows. Ideal candidates have experience in conversation design and a solid understanding...Ux
- ...agency that’s all about the Experience. For us, customer experience... ...for clients by helping them design, build, and run meaningful experiences... ...focusing on screen‑based and conversational experiences that feel... ...transparent, and controllable user experiences Partner closely...UxWork at officeLocal area
- Shape the future of user experience with strategic design initiatives that blend business needs and user insights. As an Experience Design Vice President... ..., enhancing the overall customer experience. As a Conversation Design Lead on the Chase Digital Assistant (CDA)...UxWork experience placement
- A leading pet insurance provider seeks a Product Designer to enhance user experiences across digital products. In this hybrid role, you will optimize the enrollment funnel through effective A/B testing and collaboration with cross-functional teams. The ideal candidate...UxContract work
- 24 Seven Talent is seeking a skilled UX/UI Designer to join a growing fashion and e-commerce company in New York. This position focuses on enhancing the online customer journey through user experience strategies and interface design. The ideal candidate will have over 2...Ux
$95k - $120k
24 Seven Talent is seeking a UX/UI Designer in New York, NY, to create intuitive, visually compelling digital experiences for a growing fashion and ecommerce company. This role combines user experience strategy with interface design and requires strong design skills, e-...Ux$150k - $175k
...Lead Specialist, UX Designer Location: Hoboken - Hybrid The Role We're looking for a Lead Specialist, UX Designer with deep expertise in user-centered design to lead the creation of impactful experiences for our higher education products. You're someone who operates...UxFull timeRemote workPearson
Hoboken, NJ4 days ago- ...proactive AI smart assistant for everyday users to bring intelligence to conversations, errands, organising and workflows... ...model behavior. Role You will design how the AI communicates with users... ...libraries. What You Will Need Experience in conversation design, UX writing...Ux
$60k - $75k
...is seeking a BIM Production Specialist to join our New York office.... ...ideal candidate has 3-5 years of experience in an architectural... ...assigned and embedded within active design teams, contributing directly... ...translate technical concepts for users of varying experience levels....UxFull timeWork at office- ...Description Flipspaces is a leading tech-enabled design and build firm revolutionizing the way... ...development team for follow-up and conversion. Collaborate with marketing for... ...reactivation. Requirements: ~1–3 years of experience in outbound sales, real estate, design...
Flipspaces Design Labs Inc
New York, NY11 days ago - ...Trellis is rewriting the insurance experience from the inside out. We’re... .... With powerful tools, clean design, and a customer-first mindset... ...We run one of the largest conversational AI platforms in insurance, powering... ...and partners. Be the user\u2019s voice. Ground decisions...UxRemote workFlexible hoursShift work
- Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services. As an Experience... ..., capabilities, and skills Experience with conversational design/UI and strategy. Experience designing for Financial...Ux
- JPMorgan Chase & Co. is seeking a UX Conversation Designer, Vice President, to enhance user experience across products and develop a conversational interface for their Employee Assistant. The role demands at least 4 years in User Experience Design or Conversational AI,...Ux
- Evolve Digital sucht einen UX-Designer, der an spannenden E-Commerce-Projekten arbeitet und conversionstarke, nutzerfreundliche Designs erstellt. Die Position bietet 100% Remote-Arbeit und Flexibilität in der Zusammenarbeit, mit einem durchschnittlichen Arbeitsumfang von...UxRemote job
$100k - $120k
A leading SaaS company in New York is looking for a Senior Growth Designer to lead the marketing website's design. You will craft user experiences that showcase the brand and drive conversions. The role requires over 5 years of experience in marketing design and proficiency...UxRemote job- A leading conversion rate optimization agency is seeking a mid-to-senior conversion-focused UX/UI Designer to create high-converting designs for top eCommerce brands. In this... ...stunning visuals, and ensure a strong user experience. The ideal candidate has over 3 years of...UxRemote job
- ...a Google Dialogflow Architect to work remotely. You'll design and deploy conversational agents, collaborating with teams to integrate these into... ...AI design is essential. Join us to shape engaging user experiences and stay at the forefront of AI advancements. #J-18808-...UxRemote job
- ...member for the Personalization team in New York to design and ship machine learning systems powering conversational AI. This role requires strong knowledge of... ...responsibilities involving system evaluation and user experience enhancements. The role offers a flexible work...UxFlexible hours
- Perplexity AI Inc. is seeking a Web Designer based in New York, NY, to create visually... ...the design process, ensuring a seamless user experience across all web surfaces. The ideal candidate... ...and a keen understanding of the conversion process. Your work will directly impact...Ux
$93k - $115k
...career. About the Team: The Conversion Rate and Experimentation Specialist is responsible for driving... ...opportunities across the customer journey Design, deploy, and analyze A/B and... ...coupled with strong relevant experience. ~2–5 years of experience in an...UxFull timeTemporary workWork at officeLocal areaWorldwide
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Specialist, User Experience (Conversational Design). Be the first to apply!
Related searches
- senior program specialist Brooklyn, NY
- order processing specialist Brooklyn, NY
- correspondence specialist Brooklyn, NY
- instructional systems specialist Brooklyn, NY
- student specialist Brooklyn, NY
- youth engagement specialist Brooklyn, NY
- leave specialist Brooklyn, NY
- promotions specialist Brooklyn, NY
- government information specialist Brooklyn, NY
- infection control specialist Brooklyn, NY