Experience Designer | Product & Conversation Design - Consultant

We Are: Accenture Song—a new breed of agency that’s all about the Experience. For us, customer experience is not an add‑on; it’s foundational to who we are and how we empower our clients. As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award‑winning campaigns so brands can engage and communicate creatively at scale; and by using our top‑notch skills to pilot, integrate, scale, and run the platforms that underpin the world’s greatest experiences. You are: As an Experience Designer within Accenture Song’s Service Creative practice, you will shape how people interact with next‑generation, AI‑powered customer service products. This role blends strong foundations in UI/UX and product design with emerging work in GenAI and agentic AI, focusing on screen‑based and conversational experiences that feel intuitive, trustworthy, and human. You will work within a cross‑disciplinary team of service designers, product designers, conversation designers, AI engineers, and CX strategists to design end‑to‑end customer experiences that operate at enterprise scale and deliver measurable impact. The Work: Own end‑to‑end UX and product design for AI‑powered customer service solutions, from discovery and research through wireframes, high‑fidelity prototypes, and design system contributions Design screen‑based interfaces for chat experiences, agent dashboards, escalation workflows, and self‑service tools across web and mobile platforms Translate complex AI behaviors (e.g., confidence states, reasoning steps, agentic actions) into clear, transparent, and controllable user experiences Partner closely with product managers, AI/NLP engineers, and CX strategists to align design intent with system behavior and business requirements Plan and conduct usability testing, synthesize qualitative and quantitative insights, and iterate designs based on evidence Contribute to AI‑native design systems, including accessibility‑compliant UI patterns, fallback and error states, and human‑in‑the‑loop interactions Collaborate with service and conversation designers to ensure screen‑based and conversational touchpoints form a cohesive, end‑to‑end customer journey Advocate for inclusive, accessible design across all experiences, including AI‑generated content and interactions Travel As required for client support. Location Primary residency within 90 minutes of an approved Accenture office. Basic Qualifications 3+ years of professional experience delivering UI/UX or product design for screen‑based digital products (web and/or mobile)

1. year experience designing conversational or AI‑driven experiences, such as chatbots, virtual agents, or voice interfaces
2. years of ownership of at least 2–3 end‑to‑end product or service design initiatives, from discovery through high‑fidelity execution

2+ years of advanced, hands‑on experience using Figma for production work, including components, variants, auto‑layout, and interactive prototyping across multiple shipped experiences 2+ years of demonstrated experience collaborating with 3 or more cross‑functional roles (e.g., product, engineering, AI/NLP, CX, research) within agile or iterative delivery environments Nice to Haves Experience designing conversational or AI‑driven experiences, such as chatbots, virtual agents, or voice interfaces Familiarity with GenAI or LLM‑powered product surfaces, including trust, transparency, and human‑in‑the‑loop design patterns Exposure to CX platforms, enterprise SaaS, or customer service ecosystems Applied knowledge of WCAG 2.1 AA accessibility standards across both UI and AI‑generated content Prior experience working in consulting, studio, or multi‑client environments Bachelor’s degree in design, human‑computer interaction, cognitive science, or a related field Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Accenture is an EEO and affirmative action employer of Veterans and individuals with disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Applicants for employment in the United States must have work authorization that does not require future sponsorship of a visa for employment authorization in the United States. #J-18808-Ljbffr Accenture