Director of Operations-Patient Flow

Director, Operations - Patient Flow

Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); The University of Texas MD Anderson Cancer Center; and the Tilman J. Fertitta Family College of Medicine at the University of Houston.

This Director, Operations - Patient Flow will be the strategic and operational leader over the newly created Patient Flow Command Center (PFCC) within Care Transitions and Integration. The PFCC provides a fundamental shift in how Harris Health manages patient flow, bed utilization, and hospital capacity across Ben Taub and LBJ Hospitals as well as Hospital at Home. The PFCC utilizes real-time data to monitor and make decisions from a centralized system hub, operated by nurses and coordinators to perform bed placement, transfers, and operational dispatching (guest transport, EVS and language services). This position will work in tandem and collaboration with all three acute pavilions as well as the clinical PFCC leadership. Director of Operations directs and oversees all operations of the department as directed by Executive Management. Assists with directing, mentoring, and coaching of management and staff and the development of processes, policies, and procedures to ensure department functions are carried out in a timely, accurate, efficient, and customer service-oriented manner. Maintains knowledge base of current government and non-government healthcare compliance requirements, ensuring Harris Health System remains compliant. Collaborates with Harris Health leadership to ensure efficient processes are in place to support patient care functions and optimal outcomes. This role requires at least 10 years' experience with patient flow.

Minimum Qualifications:

• Education/Specialized Training/Licensure: Bachelor's degree in business, Healthcare, or related field OR High School Diploma or GED AND Nine (9) years of work experience of related experience
• Work Experience (Years and Area): Five (5) years of experience
• Management Experience (Years and Area): Four (4) years management experience.
• Equipment Operated: PC, General Office Equipment

Special Requirements:

• Communication Skills: Above Average Verbal - Heavy Public Contact Exceptional Verbal (e.g., Public Speaking) Writing/Composing Correspondence & Reports
• Other Skills: Analytical, Mathematics, Medical Terms, Statistical, P.C., MS Word, MS Excel
• Advanced Education: Advance Training Specialty: Bachelor's degree in business, Healthcare or related field
• Work Schedule: Flexible Travel within the system; Eligible to telecommute
• Reports To: SVP/Administrator
• Employees Supervised: Yes