Ralph Lauren Store Support and Operations

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren’s reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company’s brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world’s most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through talent, education & communication, employee groups and celebration. Position Overview As an Operations Support Associate at Polo Ralph Lauren, you will play a crucial role in ensuring the smooth day‑to‑day operations in our retail stores. Your responsibilities will include receiving deliveries, processing merchandise per company guidelines, assisting the sales floor, maintaining the organization and cleanliness of the stock room, completing stock checks, and supporting inventory levels on the sales floor and in the stock room. This role requires adaptability as responsibilities may vary by location and is an entry point for future leadership roles within Ralph Lauren. Essential Duties & Responsibilities Inventory Management & Operations Process freight within specified Units per Hour goals, including markups/markdowns and EAS tagging Inspect deliveries for damages, verify packaging, and ensure proper sensor/tag placement Execute daily RFID inventory scans for accurate floor replenishment Manage "Ship to Home" orders and store‑to‑store transfers Complete ISOS replenishment activities and stock room resets Process retickets, create tags, and associate RFID tags Maintain organized stockroom and sales floor inventory levels using company guidelines Customer Service & Sales Floor Support Create memorable customer experiences through exceptional service Support Brand Ambassadors with stock checks and merchandise delivery Greet and assist customers with their shopping needs when on sales floor Process sales transactions and follow company policies for returns, discounts, and customer data capture Maintain clean, welcoming sales floor and fitting rooms Balance operational tasks while prioritizing customer experience Visual Merchandising & Store Standards Participate in visual merchandising of sales floor Maintain store presentation standards following company guidelines Provide feedback to Management on product and category opportunities Professional Standards Foster a positive work environment aligned with RL values Collaborate effectively with team members Participate in training and company initiatives Support store operations in both front and back of house functions Experience, Skills & Knowledge Back of house experience or similar industry experience in a complex, high‑volume or high‑profile specialty environment preferred. Ability to effectively communicate with customers and store personnel. Ability to maneuver around the sales floor, stock/dressing room, cash‑wrap and office; work around/with chemicals, lift/climb up to 30 lbs, and climb moderately. Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required). Ability to build and maintain positive working relationships with customers, management, and co‑workers. #J-18808-Ljbffr BoF Careers