Service Operations Assistant

Job Description

Position Overview
The Service Operations Assistant supports front-end store operations by ensuring efficient checkout processes, excellent customer service, and adherence to company standards. This role assists in supervising front-end associates, maintaining service flow, and creating a positive shopping experience for all customers.
Key Responsibilities Front-End Operations

• Support daily front-end operations including registers, self-checkout, and service desk
• Ensure efficient customer flow by monitoring lines and opening/closing registers as needed
• Maintain clean, organized checkout areas and service stations
• Assist with cash handling procedures, tills, and register accuracy

Customer Service

• Deliver exceptional, friendly, and professional customer service
• Resolve customer concerns and escalate when necessary
• Assist customers with transactions, returns, exchanges, and service inquiries
• Promote store programs, loyalty initiatives, and services

Team Support & Leadership

• Assist in supervising cashiers, courtesy clerks, and front-end associates
• Help train and onboard new employees
• Delegate tasks and ensure completion of assigned duties
• Provide coaching and feedback to improve service quality and efficiency

Compliance & Accuracy

• Ensure adherence to company policies, cash handling procedures, and security guidelines
• Support loss prevention efforts by monitoring front-end activity
• Ensure pricing accuracy and proper scanning of all items
• Follow all safety and operational standards

Operational Support

• Coordinate breaks and shift coverage for front-end associates
• Assist in scheduling as directed by leadership
• Support store-wide initiatives and cross-department activities as needed
• Step into leadership role in absence of Service Operations Manager when required

Qualifications

• Previous cashier or front-end experience preferred
• Strong customer service and problem-solving skills
• Ability to multitask in a fast-paced environment
• Leadership potential with good communication skills
• Basic math and cash handling knowledge

Working Conditions

• Continuous standing, walking, and customer interaction
• Flexible schedule including evenings, weekends, and holidays
• Fast-paced retail environment with frequent multitasking

Success Measures

• Checkout speed and customer wait time
• Customer satisfaction and service quality
• Accuracy in cash handling and transactions
• Front-end team productivity and engagement
• Compliance with company policies and procedures

About Us

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!


Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.


Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.


Bring your flavor


Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer


The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.


Albertsons is an Equal Opportunity Employer


This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.


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