Ticketing Operations Specialist

Full-time

Victory Live

ABOUT VICTORY LIVE
Victory Live is a private equity-backed technology company aimed at maximizing distribution and yield for live event ticket inventory. We provide an end-to-end software platform for the live ticketing industry, managing thousands of sports, theater, and live music event tickets on behalf of artists, promoters, teams, venues, and professional resellers. Victory Live’s comprehensive offerings include an established B2B marketplace along with both a full-service and an automated SaaS platform to handle all elements of the ticket sales lifecycle, from ingestion to sales fulfillment.
THE POSITION
This role is responsible for managing the day-to-day ticket fulfillment process. The role supports our Partners, Travel Agents, and Customers via phone and email, and provides technical assistance related to various API integrations with partner and automation platforms. This position combines customer service, operational support, and system management. The ideal candidate thrives in a high-volume, time-sensitive environment and delivers exceptional service.
This is a full-time, non-exempt position reporting to the Operations Supervisor. The role is 100% in-office at our Buckhead, Atlanta location and requires evening and weekend availability.
RESPONSIBILTIES
Execute daily fulfillment processes and protocols
Utilize all primary ticketing systems (Ticketmaster, SeatGeek, AXS, etc) to deliver tickets to buyers
Process end-customers in both the purchasing and fulfillment of ticket orders (digital, print, and physical) for concerts, festivals, sports, theater, and other live events in accordance with event and client-specific protocols
Apply marketplace policies to orders, and handle claims protocols for all buyers reporting order issues
Understand the unique (Ticket Evolution) service offerings
Support the concierge/travel department to source and quote inventory to convert sales
Prioritize and respond to e-mails and phone calls in a fast-paced environment
Assist our Clients with a variety of requests, including researching and resolving common issues
Escalate client requests to appropriate teams or individuals when necessary
Build sustainable, trusting relationships with our Clients through open and interactive communication
Follow up on client requests to reach a satisfactory resolution
Leverage software to complete client requests
Collaborate with peers across all departments to improve the overall Member experience
Meet or exceed department standards for quality of service
REQUIREMENTS
What we’re looking for
Proficiency with Microsoft Office Suite and Google Workspace (Chrome, Gmail, Google Docs, Google Sheets)
Strong verbal and written communication skills
Excellent organizational, administrative, and interpersonal skills
Comfortable working in a collaborative team environment
Able to prioritize multiple tasks with minimal guidance and proactively identify and resolve issues
Able to quickly learn and effectively utilize new software
Ability to conduct quick, thorough research to troubleshoot errors
Professional demeanor; able to perform well in high-pressure situations
Strong problem-solving, research, and analytical capabilities
Flexibility to work nights and weekends as needed to meet business demands
PREFERRED QUALIFICATIONS
Bachelor’s degree from an accredited institution
Experience working in primary or secondary ticketing platforms or box office operations
Victory Live is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, Veteran status, or another other characteristic protected by state, local or federal law.

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Vacancy posted 24 days ago

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