Systems Navigator

Job Description

Job Description

Join Our Team as a Mental Health Systems Navigator – Make a Real Difference!

Do you have a passion for helping individuals navigate mental health, physical health, and other co-occurring challenges? Do you enjoy connecting people to resources, building supportive relationships, and helping individuals achieve their goals? If so, we want YOU to join our team!

At Vail Communities, we are dedicated to helping individuals access the services, support, and resources they need to improve their overall well-being and thrive in their communities. As a Systems Navigator , you will play a key role in guiding individuals through complex systems of care, coordinating support, and empowering people to achieve greater stability, independence, and quality of life.

Who We Are:

Vail has been serving the Twin Cities for over 40 years , offering individuals with serious mental illnesses a single point of access for coordinated care. We are a community-focused organization that values dignity, inclusion, community, opportunity, and excellence.

What We Offer:

• Collaborative Work Environment: Work alongside passionate professionals who care about what they do.
• Hybrid Work Model: Enjoy a mixture of remote and in-office work to balance your personal and professional life.
• Comprehensive Benefits Package: Including free and affordable ancillary health services for you and your family.
• Generous Paid Time Off (PTO): Starting at 2.5 weeks annually, plus 11 company-paid holidays, safe and sick time, and 5 personal days.
• Training & Development: Paid training and opportunities for continuing education.
• Company-Provided Equipment & Support: We ensure you have the tools you need to succeed.
• Employee Assistance Program (EAP): Support for you and your family’s well-being.

What You’ll Do:

As a Mental Health Systems Navigator at Vail, you will:

• Provide Direct Client Support: Build meaningful, trusting relationships with individuals facing mental health challenges and offer assistance in areas like housing, financial, vocational, educational, legal, and medical needs.
• Offer Holistic Case Coordination: Ensure your clients have access to the services they need by making referrals and managing case coordination with other agencies and professionals.
• Complete Essential Documentation & Communication: You’ll complete required documentation and communication with community partners.
• Crisis Intervention & Support: Provide resources and support during crisis situations, helping clients navigate stressful moments and find solutions.
• Ongoing Client Interaction: Regularly meet with clients to support goals and advocate for them in the community.
• Build Community Connections: Develop strong relationships with county and state officials, family members, employers, and other community organizations to ensure clients receive the best possible support.

You will provide short-term support to help clients achieve stability, overcome barriers, and move toward their goals. By connecting individuals with long-term resources and supports, you will help lay the groundwork for lasting independence while growing personally and professionally and contributing to our organization's mission.

What You Bring:

• Candidates must have either two years of experience working with individuals with mental illness; or have earned a Bachelor’s or Master’s degree in Human Services, Psychology, Social Work, or a related field. Social Work candidates must hold a valid and current Social Work licensure .
• At least one year of professional or internship experience in the mental health field.
• A valid Minnesota Driver’s License and access to a reliable vehicle for community-based visits (mileage reimbursement provided).
• A passion for mental health and helping others thrive!

Why Vail Communities?

At Vail, we are more than just a job – we are a community committed to supporting one another, growing together, and making a difference in the lives of those who need it most. If you’re looking for an opportunity to use your skills and talents to create lasting change, Vail is the place for you.