Guest Experience Specialist

Volunteer And Guest Experience Specialist Wayne County Campus The Akron-Canton Regional Foodbank offers a diverse workplace with professionals that work together to fulfill our mission in the fight to end hunger. We are seeking individuals who share and believe in our core values compassion, collaboration, service, integrity, inclusion and innovation. The Volunteer and Guest Experience Specialist Wayne County Campus works in a fast-paced, dynamic environment and plays a vital role in shaping how people experience the Foodbank from the moment they walk through our doors. This position leads the volunteer recruitment, scheduling and stewardship for the Wayne County Campus while ensuring every volunteer, guest and partner is welcomed with warmth, professionalism and care. Serving as a relationship-builder and key on-site resource for the Wayne County Campus, primary responsibilities include managing front desk operations; answering incoming calls and directing inquiries to the appropriate department; coordinating meeting space requests and tours; greeting and directing network partners; receiving and receipting food and fund donations; and collaborating across departments to create a gold-star experience reflective of the Foodbank's mission and values. The schedule is primarily Monday through Friday, 8:00am 4pm, with occasional scheduled evening and weekend responsibilities. Collaboration across departments and a high degree of confidentiality, initiative, flexibility, dependability and independent decision-making are essential for success in this position. Hours; M-F 8am-4pm. Salary range; $49,920 - $54,080 based upon experience. The Wayne County Campus will be the primary work location, with occasional support at the Akron Main Campus and Stark Campus as needed. Responsibilities: Welcome all volunteers and guests with warmth and professionalism, collaborating with Foodbank staff to ensure neighbors, volunteers, vendors, network partners, outside groups and other visitors receive an exceptional first impression and gold-star experience. Proactively identify volunteer needs and recruit, schedule and steward volunteers, with primary responsibility for meeting the ongoing needs of the Wayne County Campus. Ensure sufficient volunteer participation to support priority operational needs, including the production of approximately 1,700 CSFP boxes per month. Develop and implement targeted recruitment strategies for additional Wayne County volunteer needs, including special events and campus-specific opportunities such as the Wayne County Pop-Up Pantry, pollinator garden and other emerging initiatives. Cultivate and steward volunteer relationships to strengthen engagement, retention and participation in programs such as the Can-Do-Crew. Collaborate with Fund Development staff to identify volunteers who may have an interest in deeper engagement with the Foodbank, including philanthropic support. Manage individual and group volunteer scheduling based on program needs, capacity and established parameters. Provide timely communication, instructions and other information volunteers need before their scheduled service Manage volunteer applications, records and activity using the current volunteer management system (currently Volgistics), including reviewing and approving applications, maintaining accurate volunteer profiles, supporting check-in and check-out, and ensuring accurate tracking of volunteer activity. Communicate special or high-profile volunteer and guest visits to appropriate Foodbank staff, including Executive Leadership when applicable, to ensure awareness and preparedness. Collaborate regularly with Volunteer Center and Operations staff to maintain alignment around volunteer needs, available projects, scheduling, guest activity and other relevant Wayne County Campus operations. Plan and help coordinate Wayne County Campus volunteer engagement and recognition activities, including ThanksGathering, Volunteer Appreciation Month, Hunger Action Month, theme nights, Volunteer(s) of the Year and other special initiatives. Coordinate with the Warehouse Supervisor regarding the cleanliness, organization and upkeep of common areas, including the lobby, commons, collaboration space, kitchen and conference rooms. Manage outside requests for Foodbank meeting space and tours, coordinating room setup, equipment and other relevant details. Engage additional Foodbank staff as needed to successfully fulfill requests. Collaborate with Community Engagement staff to represent the Foodbank in Wayne County, including community fairs, tabling events and other opportunities supporting volunteer recruitment and engagement. Deliver occasional Foodbank presentations to groups of varying sizes as needed. Maintain an organized and professional front desk and lobby and ensure appropriate coverage during normal business hours. Coordinate and train Foodbank staff or volunteers providing front desk coverage as needed. Manage incoming calls and general inquiries with courtesy, professionalism and accuracy, responding when appropriate and directing callers to the appropriate Foodbank department or staff member. Oversee daily opening and closing of the Wayne Campus front entrance and follow established procedures to support a welcoming and secure environment. Serve as a professional Foodbank representative and key on-site resource at the Wayne County Campus, working collaboratively across departments and demonstrating sound judgment when responding to volunteer, guest and campus needs. Collaborate with Major Gift Officers and Fund Development staff to identify and appropriately route corporate, individual donor and other philanthropic inquiries. Collaborate with the Network Partner and Pantry Team to support partner order pickup at the Wayne County Campus, providing a welcoming and efficient experience and ensuring questions, issues or concerns are promptly communicated and escalated to the appropriate team members for resolution. Independently manage special projects and emerging priorities as assigned and perform other duties as required. Qualifications: Bachelor's degree preferred or equivalent relevant experience. Demonstrate strong organizational, analytical and problem-solving skills with an attention to detail. Ability to plan, execute, and manage multiple projects and tasks simultaneously in a fast-paced work environment. Collaborate within a team environment while supporting diverse workstyles and working toward shared goals. Provide outstanding customer service and act as an enthusiastic professional representing the Foodbank. Ability to anticipate project needs and discern work priorities independently. Demonstrate clear and concise verbal and written communication competencies including confidence in delivering presentations and speaking to all group sizes. Possess confidence in using and learning various forms of technology and digital platforms. Ability and willingness to travel primarily within the 8-county service region but also including occasional out-of-state conferences, seminars or workshops. Ability to follow All American Institute of Baking, Feeding America, Food and Drug Administration, United States Department of Agriculture, Occupational Safety Hazard Administration, and Foodbank (standard operating procedures and employee handbook) standards and safety regulations. Physical Demands: The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop; kneel, crouch, and taste or smell. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, peripheral vision, and ability to adjust and focus. Working Environment: The work environment described here is representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Come join an organization that makes a difference in the lives of others! The Akron-Canton Regional Foodbank is proud to be a multiple time recipient of the NorthCoast99 award, which showcases our Foodbank as one of the top 99 places to work in Northeast Ohio. We offer a warm and loving culture filled with opportunities to grow and develop your career, competitive benefits, and compensation, 9 paid Holidays and a generous paid time off program that begins on day one! The Foodbank provides equal employment opportunities to all applicants and employees without regard to race, color, religion or belief, sex (including pregnancy, gender identity and sexual orientation), national origin, age (40 or older), disability, genetic information or any other class protected by applicable law. We are committed to providing an inclusive environment free of discrimination and harassment of any kind. Akron-Canton Regional Foodbank