Client Service Coordinator

About the Role Konare Law is a boutique immigration firm focused on removal defense — we represent individuals and families fighting deportation. The work is fast-paced, mission-driven, and deeply personal to our clients. Many of them speak Spanish as their primary language, which is why bilingual fluency is essential to this role. As our Client Services Coordinator, you'll be the first voice and face clients encounter when they reach out for help. You'll also support the firm's day-to-day operations by coordinating client intake, retainer agreements, and billing alongside our attorneys and office manager. Why You'll Love Working Here Health & Wellness Medical: We cover 90% of your premium Dental & Vision: 100% covered — fully paid by Konare Law Disability & Life Insurance: Short-term, long-term, and $25,000 basic life/AD&D — 100% covered Gold's Gym Membership: 50% off monthly fee, no sign-on charge Time Off & Lifestyle 14 days PTO (plus accrual increase after year 2) 10+ paid holidays Friday lunches on us — every week Team activities throughout the year Financial Security 401(k) with up to 4% employer match (eligible after 1 year) Professional Growth Access to LexisNexis, AILA Library, Practice Law Institute (PLI), Law360, and Master Series In-house training program and mentorship from experienced immigration attorneys What You'll Do Client Intake & Communication Greet clients in person and by phone in English and Spanish — often the first point of contact for someone facing a stressful immigration situation Manage incoming calls on a multi-line system, route voicemails, and ensure timely follow-up Follow up with potential clients on a 30-day cycle Retainer & Contract Coordination Prepare retainer agreements and quotes following firm guidelines (attorney-supervised) Collect retainer down-payments during client onboarding Update client records with payments, balances, and contact information Office Operations Schedule meetings, consultations, and appointments Handle mail, deliveries, and email correspondence Open and close the office; keep the front area welcoming and stocked Process invoices and support billing accuracy Maintain strict client confidentiality at all times What We're Looking For Required Bilingual fluency in English and Spanish (spoken and written) High school diploma or equivalent 2+ years in a professional office setting 2+ years of customer service experience Comfort handling sensitive client information with discretion Nice to Have 1+ year of billing or accounting experience Prior experience at a law firm, immigration services org, or other professional services setting Personal connection to or experience working with immigrant communities If you want meaningful work, a team that invests in you, and the chance to help families navigate one of the hardest moments of their lives — we'd love to hear from you. Konare Law is an equal opportunity employer and participates in E-Verify to confirm employment eligibility for all newly hired employees. #J-18808-Ljbffr Environmental Law Alliance Worldwide