Regional Operations Manager

Job Description Job Description Third Space is a rapidly growing multi-unit owner and operator of hospitality gaming locations in Illinois. We acquire and operate multiple types of retail gaming venues, bringing operational excellence and a data-driven approach to a traditionally fragmented industry. As we scale, we're building a high-performance team to help us lead the next phase of growth. Summary: We are seeking a dynamic and results-driven Regional Operations Manager to oversee the day-to-day operations of multiple bars and gaming cafés across Illinois. The ideal candidate will have strong leadership skills, a deep understanding of hospitality and gaming operations, and a passion for driving revenue growth while ensuring outstanding guest experiences. Key Responsibilities:

• Regional Leadership: Oversee the operational performance of multiple bar and gaming café locations within the assigned Illinois region.
• Revenue & Profitability: Drive regional sales, profitability, and customer engagement targets by executing strategic initiatives and best operational practices.
• Team Management: Recruit, train, and mentor Store Leads and their teams to achieve performance standards and KPIs.
• Compliance: Ensure compliance with all state and local liquor and gaming licenses, certificates, and regulations, health & safety standards, and company policies.
• Operational Excellence: Conduct regular site visits, audits, and performance reviews to ensure consistency in service, cleanliness, and operational efficiency.
• Customer Experience: Champion a culture of excellent service and hospitality; ensure that all venues deliver a welcoming and enjoyable guest experience. -
• Financial Oversight: Manage budgets, monitor P&Ls, control costs, and optimize operational efficiencies across all locations.
• Marketing & Promotions: Collaborate with marketing teams to drive local promotions, events, and community engagement activities to boost patronage.
• Reporting: Provide senior management with regular reports on operational performance, opportunities, and risks within the region.

• Bachelor's degree in business administration, Hospitality Management, or related field (or equivalent work experience) is preferred.
• 5+ years of multi-unit management experience in hospitality, food & beverage, or gaming entertainment environments.
• In-depth knowledge of Illinois gaming laws, liquor licensing, and hospitality industry regulations.
• Proven track record of driving sales, improving operational performance, and leading high-performing teams.
• Exceptional communication, interpersonal, and leadership skills.
• Ability to travel frequently within Illinois and work flexible hours, including evenings, weekends, and holidays as needed.
• Valid driver's license and reliable transportation.

• Experience managing venues with Video Gaming Terminals (VGTs) licensed through the Illinois Gaming Board.
• Previous management experience in bars, cafés, or similar hospitality venues in Illinois markets.
• SERVSafe Certification and/or Illinois BASSET certification.

• Comprehensive compensation package including a competitive salary, performance-based bonus, and reimbursements
• Health, dental, and vision insurance
• Paid time off and holidays
• Career growth opportunities in a fast-expanding organization

• Be part of a high-growth, entrepreneurial team shaping the future of gaming
• Opportunity to build processes from the ground up and influence strategy
• Collaborative team culture and direct access to senior leadership
• Competitive compensation and benefits Sandhills Gaming Illinois LLC