Regional Snow Removal Operations Manager

Job Description

Job Description

The Regional Snow Removal Operations Manager is responsible for snow removal field operations at Chicago Central during the winter season, and for off-season snow closeout across Chicago North, Chicago Central, and Chicago South.
In season, responsibility is limited to Chicago Central: planning and executing plowing, shoveling, and de-icing; mobilizing crews and equipment; managing routes; monitoring weather and job performance; and managing full-time hourly operations staff at that branch. After the season, the manager will transition to oversees off-season activities and landscape services for all three branches, including post-season inspections, site repairs, removal of snow-related site equipment, fleet repair tracking, and movement of salt and other materials.

Duties and Responsibilities

• Plan and execute snow removal operations at Chicago Central during winter, including plowing, shoveling, and de-icing.
• Coordinate Chicago Central snow removal crews, equipment mobilization, route management, and weather monitoring.
• Prepare snow equipment for Chicago Central, verify readiness, and ensure proper deployment before and during snow events.
• Monitor job performance at Chicago Central during snow events and ensure safety and quality standards are met.
• Direct full-time hourly operations staff at Chicago Central on storm response, including staging, shift coverage, and redeployment as conditions change.
• Complete post-event reporting for Chicago Central and follow up on client feedback or service adjustments with the Operations Director or Account Manager.
• In-season field operations at Chicago North and Chicago South are outside this position’s scope.

• Oversee off-season activities for Chicago North, Chicago Central, and Chicago South after the snow season.
• Schedule and complete post-season site inspections at all three branches and document property condition, remaining snow equipment, and items requiring repair.
• Coordinate site repairs related to snow removal services across all three branches, including scheduling, vendor or crew assignment, and confirmation that work is closed out.
• Coordinate removal of snow-related equipment from client sites at all three branches and confirm sites are clear.
• Track open post-season items to completion for each branch and report status to the Operations Director.

• Coordinate with the fleet department to track repairs on snow equipment, including pushers, minor sidewalk equipment, and other snow equipment as needed, for all three branches in the off season.
• During the season, coordinate fleet repair tracking for Chicago Central equipment.
• Maintain visibility of equipment status, downtime, and return-to-service dates so each branch can plan the next season.
• Assist in managing snow equipment inventories and coordinate repairs or maintenance.
• Verify Chicago Central equipment readiness ahead of the snow season/landscape and confirm post-season equipment condition and repair plans for all three branches.

• In season, coordinate movement of salt and related de-icing products for Chicago Central.
• Post season, coordinate movement of snow removal materials, including salt, among all three branches, yards, and sites as needed.
• Coordinate movement of landscape materials as needed in support of company operations. This duty is limited to logistics and does not include landscape production work.
• Keep accurate records of materials moved, quantities, and destinations.

• Manage full-time hourly operations staff at Chicago Central during the snow season.
• Set daily and storm priorities, assign work, and hold Chicago Central staff accountable for safety, attendance, and quality.
• In the off season, direct the staff and resources needed to complete post-season work at Chicago North, Chicago Central, and Chicago South.
• Coach and develop field staff and provide input on crew performance to the Operations Director.
• Assist with training and onboarding of new team members on snow practices and safety procedures.
• Enforce safety protocols and company policies across assigned snow operations.

• Maintain accurate records for job progress, labor hours, materials used, equipment status, and weather-related documentation.
• Address client concerns related to snow service in collaboration with the Operations Director or Account Manager.
• Interpret snow maps, work orders, and client specifications and communicate them clearly to field staff.

Qualifications

• 5+ years of experience in snow operations, or in field operations with substantial snow removal responsibility.
• Working knowledge of snow removal practices, including plowing, shoveling, de-icing, route management, and site closeout.
• Supervisory or crew leadership experience required. Experience coordinating work across more than one location preferred.
• Ability to interpret snow maps, work orders, and client specifications.
• Valid driver’s license with a clean driving record.
• Bilingual (English/Spanish) a plus.

Skills and Competencies

• Strong organizational and multi-tasking skills across in-season response at one branch and off-season closeout across three branches.
• Clear and professional communication with crews, fleet, account managers, and clients.
• Ability to manage full-time hourly staff and keep storm priorities consistent.
• Adaptability to urgent weather events and after-hours work.
• Familiarity with snow removal equipment, including plows, pushers, and sidewalk equipment, and with fleet repair workflows.
• Proficiency in mobile field technology, scheduling tools, and Microsoft Office Suite.

Working Conditions

• Outdoor work in winter weather during snow events, plus yard, shop, and site work in the off season.
• Physical demands including lifting up to 50 lbs and hands-on field tasks.
• In season, work is based at Chicago Central. Post season, regular travel among Chicago North, Chicago Central, and Chicago South branches and client sites.
• Flexibility for early mornings, nights, weekends, and on-call snow response during the winter season.
• This position does not include landscape maintenance or enhancement duties. In-season snow operations are limited to Chicago Central.

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