Digital Website Channel Manager - Senior Associate

Job Description

Join a fast-paced marketing organization focused on delivering high-impact digital experiences and engagement for J.P. Morgan Wealth Management. You will work with multiple groups, diving deep into the end-to-end creative execution of digital experiences on chase.com.

The ideal candidate has experience leading and executing multiple, complex marketing initiatives that support the customer journey with the goal to acquire new clients and deepen client engagement. This candidate will execute initiatives including but not limited to: the development of new digital experiences across and chase.com, building new capabilities and functionalities as well as testing digital experiences. This role will work to ensure the digital experience is client centric from start to finish.  You’ll bring strategy to life through strong execution, rigorous controls, thoughtful creative stewardship, and cross-functional partnership across Marketing, Product, Analytics, Design, Technology, and Legal/Regulatory/Compliance. 

Job Responsibilities:

• Own  end-to-end delivery for Local listing (Advisor, Office, Branch) website initiatives—from intake and requirements through creative development, build, launch readiness, and ongoing optimization.
• Coordinate cross-functional delivery across Marketing, Field Marketing, Design, Data & Analytics, Product, Technology, and channel execution partners to ensure pages are compelling, accurate, on-brand, and trackable.
• Partner with internal stakeholders, product marketing partners and design partners to develop and implement optimizations across the ecosystem.
• Manage agency and vendor relationships supporting content creation, website development, and design—scoping, timelines, launch readiness, issue escalation, and process improvement.
• Navigate required workflows, systems, and controls to secure appropriate approvals and ensure compliant delivery.
• Provide clear stakeholder updates, highlighting results, risks, dependencies, and opportunities for continuous improvement.

Required qualifications, capabilities, and skills:

• Demonstrate 4+ years of experience in digital marketing delivery, campaign execution, website program/project management, and/or related roles 
• Experience with vendor/agency management and website design/development projects, including timelines, quality control, and issue resolution/escalation.
• Ability to execute detailed delivery while adhering to defined processes, approvals, and strict controls.
• Excellent communication and collaboration skills; ability to influence and partner effectively across Marketing, Product, Analytics, and Legal/Regulatory/Compliance.
• Ability to manage multiple projects and deadlines in a fast-paced environment.
• Bachelor’s degree (or equivalent experience) in Marketing, Communications, Business, or a related field.

Preferred qualifications, capabilities, and skills:

• Experience in financial services and/or investment marketing.

• Agency-side experience supporting campaign and/or digital experience development and execution.

   

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.