Senior Associate, Payment Customer

Job Description

Build products that simplify how customers enroll in and manage payment capabilities. In this role, you’ll partner with cross-functional teams to translate customer needs into clear delivery plans and high-quality releases. You’ll help improve how we execute, measure progress, and communicate outcomes. Join a team focused on modernizing experiences through reliable, scalable services.

As a Senior Associate, Payment Experiences and Services in Payments enrollment services, you will drive day-to-day product delivery for customer permissions, limits, enrollment, and notifications. You will translate business needs into well-defined work, align stakeholders across multiple teams, and help deliver releases with strong operational readiness and customer impact.

Job responsibilities

• Partner with product, analytics, business, design, and engineering to shape delivery plans that align to customer and business outcomes
• Write and refine epics, user stories, acceptance criteria, and supporting documentation to enable consistent execution
• Prioritize and maintain a healthy backlog, including identifying dependencies, sequencing work, and providing transparent status updates
• Facilitate agile ceremonies (e.g., release planning, sprint planning, sprint reviews, retrospectives) in partnership with agile leaders and engineering leads
• Coordinate pre-release readiness activities, including regression testing support, quality checks, and production validation planning
• Triage, document, and support resolution of defects and production issues by partnering with engineering, operations, and production management teams
• Communicate progress, risks, and trade-offs to stakeholders, including senior leaders, with clear and objective updates

Required qualifications, capabilities and skills

• 5 years of experience in product delivery, technology, project delivery, or a related field within financial services or payments-adjacent domains
• Experience partnering with cross-functional stakeholders to deliver technology solutions in a regulated or risk-managed environment
• Working knowledge of modern software delivery practices, including APIs and microservices architectures (e.g., event streaming such as Kafka)
• Experience translating business requirements into clear, testable user stories and acceptance criteria for technical teams
• Experience supporting agile delivery and backlog management using common tooling (e.g., Jira and Confluence or similar)
• Demonstrated ability to manage dependencies, prioritize competing work, and maintain delivery transparency across multiple teams
• Ability to produce clear written documentation and deliver stakeholder communications for both technical and non-technical audiences

Preferred qualifications, capabilities and skills

• Experience in retail banking, payments, or customer enrollment/entitlements capabilities
• Familiarity with release governance, production change processes, and operational readiness practices

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.