Client Services Representative

Job Description

Job Description

We are looking for a Client Services Representative to create a welcoming and attentive experience for every visitor in Davie, Florida. This role serves as a key point of contact for clients, combining front desk coordination with thoughtful service guidance across multiple offerings. The ideal candidate brings strong communication skills, sound organization, and a customer-focused approach to supporting appointments, questions, and day-to-day client needs.

Responsibilities:

• Welcome clients upon arrival and deliver a warm, high-quality experience that reflects the organization’s service standards.

• Oversee daily front desk activities, including appointment check-in and check-out, calendar management, and coordination across service lines.

• Respond to phone calls and general inquiries promptly, providing helpful information and directing clients to the appropriate resources.

• Introduce clients to available programs and services, including therapy, support services, and performance-focused offerings, in a clear and approachable manner.

• Recognize opportunities to recommend additional services that align with each client’s needs and goals.

• Maintain accurate client records and enter updates into scheduling and documentation systems with close attention to detail.

• Collect payments and complete routine administrative tasks that support smooth front office operations.

• Partner with clinicians, trainers, and internal staff to ensure appointments and follow-up steps are handled efficiently.

• Reach out to clients regarding upcoming visits, service updates, and next steps to support continuity of care.

• Keep the reception area tidy, organized, and ready to provide a welcoming client-facing environment.

• At least 1 year of experience in customer service, client support, hospitality, healthcare, wellness, or a front desk setting.
• Strong verbal and written communication skills with the ability to build trust and rapport quickly.
• Confidence discussing services with clients and helping them understand options that may benefit them.
• Ability to manage multiple tasks at once while staying organized in a fast-paced environment.
• Detail-oriented demeanor with a service-oriented approach to client interactions.
• High level of accuracy, dependability, and follow-through in administrative work.
• Comfort using scheduling platforms, office software, or similar computer-based systems.
• Interest in healthcare, physical therapy, wellness, or sports performance services is preferred.