Field Service Engineer - Saint Louis/Midwest Area

Job Title Field Service Engineer - Saint Louis/Midwest Area Louis, US Remote - IL, US Remote - MO About Us Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. Customer Support Engineer A Customer Support Field Engineer (CSEs) helps Revvity customers enhance the productivity of their laboratory processes and drives high levels of customer satisfaction by providing expert service and support to customers within an assigned geographic area. CSEs suggest and deliver services and support which includes direct installation, maintenance, and repair of Revvity instruments, validation services, IQ/OQ, and service agreements. Represents the face of Revvity to the customer and drives repeat purchases and long-term satisfaction by best-in class responsiveness and professionalism in all customer interactions. Installation, Validation, IQOQ, Maintenance & Repair of critical diagnostic testing instrumentations.

• Install, maintain, verify performance and repair Revvity equipment at customer sites ensuring best-in-class service within established time frame and assigned geographical area.
• Drive toward zero service recalls for any reason.
• Required to spend significant time travelling regionally.
• Provide on-time scheduled preventative maintenance for contract customers, remedial maintenance for non-contract customers billed at an hourly rate, and all warranty services which apply to our products in the field.
• Complete assigned preventive maintenance calls at customer sites within prescribed time frame and established performance standards.
• Demonstrate knowledge of and adherence to the Installation, warranty, and service agreement provisions to provide adequate billing information to the customer.

Drive the sale of value-added options to our customers including new service contracts, service contract upgrades, and instrument add-ons to existing contracts.

• Encourage customers to purchase training, support, software, laboratory services products, and field installed computer hardware upgrades.
• Assist and support local sales representatives to secure new instrument orders.
• Contribute to division profitability through billable labor/travel orders, parts orders, support orders, billable install orders, and consumables.

Information/Asset Management

• Maintain up to date electronic and repair documentation for dispatch, inventory, and service support functions of the job.
• Perform timely completion of required reports to ensure the integrity of the service system.
• Accountable for assigned company assets which may include: company vehicle, tools, test equipment, telecommunication equipment, personal service parts inventory, etc.
• Take an active role in developing technical skills and soft skills to maintain and enhance Revvity's value proposition to the customer.
• Actively seeks and attains higher level certification through participation in company sponsored training & development initiatives.
• Associate’s degree or Technical Degree or Military Experience, with 4 plus years of experience in instrument installation, repairs, and maintenance.

Bachelor’s Degree in Life Sciences, Electronics, Mechanics, Biotechnology, or STEM discipline and 2 plus years of experience in instrument installation, repairs, maintenance. ~ While performing the duties of this job, the employee must safely operate a motor vehicle as evidenced by a good driving record, frequently travel long distances, and travel overnight. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Specific vision abilities required by this job include without limitation, the ability to observe details at close range (within a few feet of the instrument), distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
• Ability to travel by air, vehicle and/or other means of transportation as business requires. Travel will vary depending on territory requirements and/or customer base, up to but not limited to 40%.

Knowledge of laboratory safety practices as defined by the company and/or the customer’s site safety code.

• Additional requirements include the ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions.
• Additionally, the ability to operate a personal computer to enter data and generate reports, and communicate clearly and effectively with customers, peers, managers and other technical support professionals are critical to successful performance in this role.
• Electro-mechanical troubleshooting skills.

The pay range for this full-time position is a salary 60,000.00 – 88,000.00 Annual USD. This range reflects the minimum and maximum target for a new hire in this position. The pay offered to the successful candidate will take into account internal equity, work location, and additional factors, including job-related skills, experience, and relevant education or training. This base pay range does not take into account bonuses, equity, or other benefits which may be applicable and are dependent on the level and position offered. #Medical, Dental, and Vision Insurance Options

• Life and Disability Insurance
• Employee Stock Purchase Plan

Part-time and temporary roles may not be eligible for all benefits listed. All qualified applicants will receive consideration for employment without regard to any characteristic or status protected by applicable federal, state, and/or local laws. If you are an applicant with a disability that requires reasonable accommodation to complete any part of the application process or are limited in the ability—or unable to use—the online application system and need an alternative method for applying, you may contact View email address on click.appcast.io.