Fleet Operations Supervisor

Job Description

START ON A CAREER PATH WITH A COMPANY THAT HAS A FUTURE At Ryder, our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY. As a Fleet Maintenance Supervisor, you’ll be part of a fast-paced team, driven to succeed and empowered to develop your operations & managerial career.

Shop Location - Charlotte, NC 28227

Work Schedule - Monday to Friday 1st Shift

Annual Salary - Plus Quarterly Bonus Incentive Summary

The Supervisor Maintenance Services assists the Manager, Maintenance Services or Senior Manager, Maintenance Services or I or II to manage the operations and personnel for a shift of a particular location. The Supervisor, Maintenance Services may have supervisory duties of up to 10 Technicians. The Supervisor, Maintenance Services must be able to accomplish results and ensure business objectives and labor requirements are met. The Supervisor, Maintenance Services is responsible for ensuring the customers' needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business. This position is responsible for the management of the location performance against metrics to meet and/or exceed assigned objectives. The Supervisor, Maintenance Services should be cross functionally trained in order to be able to back up others within the shop. The SMS is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This may also be a development position to prepare incumbents for the Manager, Maintenance Services role. If you're motivated, coachable, and looking for a fast paced, inclusive environment, you've come to the right place. Competitive pay plus bonus & fast growth, full benefits package, 401k employer match, PTO, and a discount on shares. You thought that was it? Take a look at a few of these: Ryder has most recently been named One of Most Trustworthy Companies in America by Newsweek, America's Best Large Employers by Forbes, World's Most Admired Companies by Fortune Magazine, Top Company for Women to Work for in Transportation by Women in Trucking, Overdrive Award by General Motors, Food Logistics' Top 3PL Award by SDC EXEC, Reader's Choice Excellence Awards by Inbound Logistics, & Top Women to Watch in Transportation. We have the largest EV footprint in the U.S. In addition to that, Verizon has recognized Ryder with Supplier Environmental Excellence Award.

Welcome to Torque by Ryder Torque by Ryder Website

Essential Functions

• Workflow Management: Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift meetings, and RO review and approval.
• Ensures all warranty policies and procedures are executed.
• Responsible for communicating with customers and assigning work to technicians as appropriate.
• Responsible for conducting yard checks, site visits, customer engagement to ensure proper work scheduling and prioritization.
• Labor Management: Provides management, training and development of all personnel assigned.
• Responsible for Performance Management of all assigned personnel.
• Customer Management: Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptime.
• Responsible for customer communication protocol as it pertains to PM Scheduling & follow-up, breakdowns and vehicle status updates.
• Conduct customer visits as needed.
• Financial Management: Responsible for cost control measures related to maintenance operations budget and location P&L statement to meet financial objectives.
• Responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets.
• Responsible for Payroll, Purchase Order approval, as warranted, and invoice reconciliation, and fuel reconciliation.
• Responsible for the customer bill back process to include identification, review and approval of bill back opportunities.
• Responsible for ensuring proper documentation and explanation/ reporting of rebillable activity.
• Ensure data integrity in the Management Online system.
• Quality Management: Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews of non-PM work.
• Perform breakdown root cause analysis, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center.
• Ensure Cleanliness and quality of repair for all maintained vehicles.
• Work with Manager to ensure all technicians are properly trained and qualified, and plan is prioritized based upon Breakdown, Rework and Running Cost trends.
• Maintain control/visibility over activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized.
• Assist in the development and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs.
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements.
• Ensure Employee compliance with Safety and EPA regulations and requirements.
• Asset Management: Directs his/her direct reports in maintaining the appearance and maintenance of assigned location.
• Evaluates needs and makes recommendation for tooling and equipment requirements.
• Assist in the management and oversight of vehicle specifications and vehicle in service/out-service process.
• Assist in ensuring all vehicles have required specifications.
• Responsible for Parts Inventory management, policies and procedures.
• Additional Responsibilities Performs other duties as assigned.

Skills and Abilities

• Ability to professionally represent Ryder and competently interact with customer management.
• Required Strong vehicle diagnostics/repair knowledge.
• Preferred Capacity to understand labor, financial and quality planning.
• Preferred Strong sense of personal accountability and a proven track record of achieving desired results.
• Preferred Ability to communicate effectively both verbally and in writing.

Qualifications

• Preferred Qualifications H.S. Diploma/GED.
• Required Associate's degree.
• Preferred Bachelor's Degree.
• Preferred 0 to 1 year in with Shop Management Systems.
• Preferred One (1) year to Three (3) years or more in in a maintenance operations environment. Demonstrated success in a Ryder role may be substituted for this requirement.
• Required Microsoft Office Intermediate.
• Required Travel No

Our Culture & Commitment: At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

Compensation ranges for the position are below:

• Pay Type: Salaried
• Minimum Pay Range: $75,000
• Maximum Pay Range: $75,000

Benefits Information

• Competitive pay plus bonus & fast growth, full benefits package, 401k employer match, PTO, and a discount on shares.
• For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note: Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants: Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at View email address on click.appcast.io or View phone number on click.appcast.io.

Explore our current opportunities and discover how you can build a rewarding career with a company committed to innovation, safety, and success. Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

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