Medical Office Administrator

Patient Engagement Specialist / Medical Office Assistant

Island Psychiatry is seeking a compassionate, organized professional to join our team as a Patient Engagement Specialist. This role is ideal for someone who enjoys helping people and supporting the day-to-day administrative needs of a busy mental health office. In many cases, you will be the first person patients speak with, helping guide them through scheduling, questions, and communication with the office. Island Psychiatry is a leading outpatient psychiatric practice on Long Island, serving patients across the region with thoughtful, patient-centered care. Our practice operates offices in the Port Jefferson and Huntington areas.

Position Overview: This position sits at the intersection of patient support and practice operations. Responsibilities include serving as a primary contact for patients by phone, email, and text; helping patients navigate scheduling and communication with providers; assisting with patient reception; submitting superbills and assisting with insurance documentation; relaying patient messages to providers with discretion; maintaining accurate records across practice systems; helping troubleshoot scheduling and operational issues; and assisting in maintaining the smooth daily flow of the practice.

What We're Looking For: Excellent communication and professional phone presence; highly organized and detail-oriented; strong computer skills and comfort managing multiple software systems; ability to multitask and problem solve independently. Students studying or interested in mental health, psychology, social work, counseling, psychiatry, pre-med, or related fields are especially encouraged to apply. No prior experience is required. This is a great opportunity to gain hands-on experience in a mental health office and work alongside clinicians. Experience in administration and/or healthcare or mental health settings is helpful but not required. Spanish-speaking candidates are a plus.

Schedule: Both Full-Time (30+ hours) and Part-Time (16-20 hours) positions available. Flexible scheduling Monday through Saturday. Some evening availability required.

Compensation: $22 per hour to start. Paid Time Off: Full-time employees (30+ hours a week) will receive 1 week of vacation and 1 week of sick annually.

Why This Role Matters: This position helps patients feel supported and helps the office stay organized day to day. It's a great fit for someone who wants meaningful experience in a mental health setting.