Client Service Coordinator

Information for current Associates: please apply through our internal career site by logging into Workday and navigating to the Jobs Hub app or searching for Browse Jobs. Client Service Coordinator Job Summary: The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the veterinary team’s productivity, ensures clear communication with associates and clients, and coordinates client and pet care in a friendly, efficient manner to encourage return visits and referrals. Essential Responsibilities and Tasks Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity. Maximize the number of pets seen by the hospital team through a productive, efficiently run hospital to support the needs of wellness plan clients. Provide professional, efficient, and exceptional service at all times: welcome clients and pets, ensure their comfort, and educate them about pet health. Educate clients about Optimum Wellness Plans, preventive care, pet health needs, and hospital services. Assist incoming clients by completing required documentation, entering pet information and history, using proper collars and tags, and ensuring prompt service. Assist outgoing clients by providing instructions, information, invoices, dispensing prescription items per the veterinarian’s instructions, selling retail products, and scheduling future appointments. Manage finances by maintaining accurate balances and following proper opening and closing procedures. Perform administrative functions as necessary. Execute other job duties as assigned. Five Principles Quality – The consumer is our boss, quality is our work, and value for money is our goal. Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency – We use resources to the full, waste nothing, and do only what we can do best. Freedom – We need freedom to shape our future; we need profit to remain free. Hiring Qualifications Competencies Leadership: Customer Focus Peer Relationships Integrity & Trust Action Oriented Listening Functional: Preventative care and OWPs Communication Skills Client Service Skills Priority Setting Time Management Capabilities and Experience (Can Do) Ability to multi-task – manages multiple tasks simultaneously, shifts attention quickly, and maintains accuracy. Communication skills – reads, writes and speaks fluent English with strong written and verbal communication. Organizational ability – demonstrates a systematic approach, creates order from chaos. Problem solving skills – identifies, analyzes and solves problems, translating them into practical solutions. Client service skills – provides attentive, courteous, and informative service, obtaining satisfaction from delivering great service. Intellectual ability – follows instructions delivered orally, in writing, or by diagram. Mathematical ability – performs basic arithmetic and unit conversions. Computer skills – uses Microsoft Office suite and specialized software confidently. Attitudes (Will Do) Initiative – takes initiative to find solutions and present improvements. Integrity – adheres to Banfield Pet Hospitals’ values and ethics. Cooperativeness – works well with others and shares relevant information. Flexibility – adapts to changing situations and performs assigned tasks. Independence – performs duties without supervision. Tolerance for Stress/Resiliency – maintains composure and positive outlook in stressful situations. Special Working Conditions Extended computer use. Comfortable around pets (dogs, cats, birds, reptiles, etc.). May require more than 40 hours per week, including weekends and evenings. Must meet mental requirements for reasoning, remembering, mathematics, and language (reading, writing, speaking English). Work environment noise is moderately high. Requires ambulatory ability and the capacity to lift, carry, and move up to 50 pounds. Requires good hand‑eye coordination, dexterity, and visual acuity for keyboard use and equipment operation. Exposure to pets that may bite or scratch, and occasional exposure to anesthesia, radiation, biological hazards, and medication/controlled substances. Experience, Education and/or Training High School Diploma or equivalent (preferred). Minimum 18 years old for radiography duties and exposure to radioactive substances. One year of related customer‑service experience (preferred). Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training (preferred). Benefits Comprehensive Medical, Dental, and Vision Insurance. Generous Retirement Plans (401(k) and Roth) with company match. Paid Time Off and Holidays. Top‑Tier Mental Health and Wellbeing Resources. Associate Life Insurance (company‑paid) & Supplemental Life Insurance. Company‑Paid Short‑Term and Long‑Term Disability. Flexible Spending Accounts (FSA). Health Savings Account (HSA). Paid Parental Leave (birth and adoption). Continuing Education Allowance (for eligible positions). Backup Child and Elder Care & Family Support Resources. Fertility and Family Building Support. Digital Exercise Therapy program. Voluntary Protection Benefits. Legal Plan. Identity Protection. Commuter Benefits. Three Free Optimum Wellness Plans for Pets. Exclusive Discounts on products and services. Benefits eligibility is based on employment status: full‑time associates are eligible for all benefits; part‑time associates are eligible for those marked with an asterisk (*) in the benefit details. Equality, Diversity and Inclusion We are a drug‑free, smoke‑free, equal opportunity employer. Banfield Pet Hospital® promotes a diverse workforce and provides a work environment where inclusion is embraced. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, protected veteran status, or disability status. Banfield complies with all applicable federal, state and local nondiscrimination laws. Pay range: $15.00 – $18.69 per hour, reflecting a general hiring range for the area; specific compensation will be based on experience, skill level, education, and applicable wage laws. #J-18808-Ljbffr