Customer Retention Specialist - State Farm Agent Team Member

Job Description

Job Description

Customer Retention Specialist - State Farm Agent Team Member

Full-Time

This is a full-time career opportunity with Shannon Till State Farm , designed for someone who wants to build a long-term career in the insurance industry. You will receive structured training, hands-on coaching, and a clear path to grow professionally in a team-focused environment.

Benefits

• 401(k) retirement plan with employer match
• Health insurance
• Paid Time Off (vacation, sick, and personal days)
• Paid company holidays
• Clear career advancement paths to support long-term growth
• Company events
• Licensing support

Position Overview

The Customer Retention Specialist plays an important role in supporting the daily operations of the agency by helping ensure customers receive prompt, professional, and accurate service. This position is ideal for someone who is customer-focused, organized, and able to support both customer needs and team workflows in a fast-paced insurance office.

Responsibilities

• Bilingual Spanish or Portuguese preferred, but not required
• Answer incoming calls and greet walk-in customers in a professional and friendly manner
• Assist customers with policy questions, billing inquiries, and coverage changes
• Process policy endorsements, payments, and other administrative tasks
• Follow up on customer requests and ensure timely resolution of issues
• Generate referrals and support the sales team with leads
• Maintain accurate customer records in the agency management system
• Participate in community events and agency marketing initiatives

Qualifications

• Previous customer service experience required; insurance industry experience preferred
• Strong verbal and written communication skills
• Bilingual in English and Spanish preferred, but not required
• Ability to multitask in a fast-paced environment
• Detail-oriented with strong organizational skills
• Proficient with computers and willing to learn new software
• Property & Casualty license required or willingness to obtain

Compensation $19-25 per hour + commissions + bonuses

Compensation includes a performance-based commission structure. Additional compensation details can be discussed during the interview process.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.