Support Engineer II - Ext, Partner Tech Engineering

Amazon Advertising Support EngineerAmazon is investing heavily in building a world-class advertising business, delivering a collection of self-service products that drive discovery and sales. The Partner Tech organization builds innovative software solutions and owns the customer experience for Advertisers and Partners integrating with our API and MCP. Our products are strategically important to Amazon's Retail and Marketplace businesses, driving long-term growth. We deliver billions of ad impressions and millions of clicks daily and are breaking fresh ground to create world-class products. We are a highly motivated, collaborative organization with an entrepreneurial spirit and bias for action. With a broad mandate to experiment and innovate, we are growing at an unprecedented scale with a seemingly endless range of new opportunities. Are you passionate about driving customer success and learning new technologies? Do you thrive in a dynamic, fast-paced environment? Amazon Advertising is seeking Support Engineers to help external customers build business-critical applications on our Advertising API.You will represent Amazon as you investigate technical issues, work with API developers to ensure compliance with our program policies and identify gaps in our technical solutions as well as patterns of API misuse. You will own development of processes and prevention strategies to improve the developer experience. Working directly with Advertising API engineers and the onboarding team, you will ensure customer issues are resolved quickly and effectively.Key job responsibilities include troubleshooting, debugging, evaluating, and resolving system-generated alerts, making feature enhancements and bug fixes, managing systems and hosts, performing software deployments and migrations, and automating routine operational tasks. The position requires strong troubleshooting, technical, and communication skills, and includes a mix of on-call responsibilities, operational tasks, and software development work. You will develop tools and automation to drive toward human-free operations. This role is ideal if you are passionate about creating, integrating, and leveraging tools to minimize operational overhead — without compromising best-in-class customer service. We want our services to be as autonomous as possible, and that requires engineers who think big, simplify complex problems, and relentlessly pursue the best customer experience. Our environment is built for engineers who flourish in building automation to reduce operational workload rather than simply performing operational tasks. Successful candidates will join an elite Advertising API support team, provide troubleshooting and operations support, and innovate to replace manual tasks with scripts and code.This role is ideal if you are passionate about creating, integrating, and leveraging tools to minimize operational overhead — without compromising best-in-class customer service. We want our services to be as autonomous as possible, and that requires engineers who think big, simplify complex problems, and relentlessly pursue the best customer experience. Our environment is built for engineers who flourish in building automation to reduce operational workload rather than simply performing operational tasks. Successful candidates will join an elite Advertising API support team, provide troubleshooting and operations support, and innovate to replace manual tasks with scripts and code.Basic Qualifications- 3+ years of technical support, or 3+ years of software development experience- Experience troubleshooting and debugging technical systems, or experience in development or technical support- Experience working with REST API based services- Experience working with databases and SQL- Experience with automation, testing, or monitoring framework developmentPreferred Qualifications- Knowledge of web services, distributed systems, and web application development- Experience with REST web services, XML, JSON, or experience in software development- Knowledge of at least one programming language such as Java, C#, JavaScript, Python, Ruby or Perl- Knowledge of UNIX/Linux operating system- Knowledge of AWS or cloud technologies- Experience working with data analytics and using these metrics to identify problems, or experience in an operational roleOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.