End User Services - Desktop Support

At NTT DATA we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.Req ID: 48869Responds to customer requests received via the Service Management application.Fulfills requests of moderate to high complexity.Interacts with the customers in a courteous and professional manner.Assists in the maintenance of and enters appropriate data into the device asset management system and the knowledge management systems to capture knowledge and work processes.Responds to assigned issues and troubleshoots problems with desktops, laptops, tablets, mobile carts, printers and peripherals, including deployment of new devices.Identifies potential issues that could adversely impact end-user experience and takes corrective action.Participates in low complexity local and enterprise projects.Performs proactive maintenance on devices.General knowledge of Operational Level Agreements (OLAs) and always works within those metrics.Day to day interactions with user community and works collaboratively with Business and IT Stakeholders as it relates to Incident Management, Request Fulfillment and Problem Management.Understanding and adherence to policies and procedures.This is a full-time salaried position with a group company within NTT DATA. Please note, 1099 or corp-2-corp contractors will NOT be considered. This position is only available to those interested in direct staff employment opportunities. We offer a full comprehensive benefits package that starts from your first day of employment.Posting Date:Department: -