Desktop Support Analyst

Desktop Support AnalystLocation: Houston, TexasType: Temporary Contract (2 weeks)Salary: $32.00 - $35.00 / Per HourSummary: The Windows Hello for Business Adoption Support Specialist will assist with user-adoption initiative involving approximately 200 users. This role will focus on helping users configure Windows Hello PINs, transition to password less sign-in, and consistently use the required authentication method. The ideal candidate has strong communication and organizational skills, a customer-service mindset, and the ability to work professionally with business users in a fast-paced environment. The ideal candidate is customer-focused, proactive, dependable, and comfortable guiding users through straightforward technical processes. Advanced technical expertise is not required; success in this role will depend on communication, follow-through, organization, and the ability to drive user adoption within a short-term initiative.Duties:Strong verbal and written communication skills.Excellent organizational skills and attention to detail.Professional demeanor and the ability to work effectively with business users, including trading personnel.Basic Windows desktop and laptop troubleshooting skills.Ability to follow established procedures and track multiple users through completion.Comfortable working independently while providing consistent status updates.Experience providing desktop support, IT help desk support, or end-user technology assistance.Familiarity with Windows sign-in methods, PIN configuration, and user authentication.Experience with computer imaging, hardware setup, or basic network connectivity.Requirements:5+ Years of Desktop Support ExperienceConsolidate and review reports to identify users included in the adoption initiative.Support user communications and follow up with individuals until setup and adoption are complete.Assist users with configuring Windows Hello PINs on desktops and laptops.Guide users through setting Windows Hello as their standard sign-in method.Explain authentication requirements and address basic user questions.Monitor adoption progress and identify users who revert to password-based authentication.Maintain accurate tracking records and provide regular progress reports.Assist with additional IT lab support as needed, including KVM cabling, network connections, cable management, and computer imaging.